Bioware Developer Forum Posts
- Details
- Category: Developer Forum Posts
- Published: Tuesday, August 1st, 2017
Originally Posted by EricMusco ( Original Post ) | 01.08.2017 03:47PM
Hey folks,
I apologize for the silence today I didn't mean to leave you hanging! I talked with the team with all of the information you have put in the thread and there are a few steps we want to ensure you go through.
If after doing the above you are still not working, please run the launcher.diag.exe file located in your SWTOR directory. You can send the logs to communitysupport@swtor.com.
Thanks everyone.
-eric
I apologize for the silence today I didn't mean to leave you hanging! I talked with the team with all of the information you have put in the thread and there are a few steps we want to ensure you go through.
- Start by restarting your computer, this way you have no processes running (including the launcher).
- Run the newest launcher repair utility: http://cdn-patch.swtor.com/patch/Lau...lityD2.0.1.exe.
- Try to log into/run SWTOR
If after doing the above you are still not working, please run the launcher.diag.exe file located in your SWTOR directory. You can send the logs to communitysupport@swtor.com.
Thanks everyone.
-eric