Bioware Developer Forum Posts

#4 Maintenance: May 23rd, 2018

Originally Posted by EricMusco ( Original Post ) | 23.05.2018 07:12AM
Quote:
Originally Posted by PerfectSquare View Post
Did this start early or is my timezone conversion off?

It's 8:20AM EDT (which is 5:20AM PDT) and the servers are down for me. Wanted to check a couple market items before heading out for the day...
Quick explanation on how our maintenance works which will explain what you saw. As an example, let's say our maintenance starts at 7AM. At 6:45AM, we message to players a 15 minute warning that the server will be shutting down. When we do that, we stop NEW logins from entering the server. That means if you aren't already logged into the server, you won't be able to get on.

We continue countdown messaging until 7AM, at which time we kick any players which have not exited the server. At this point all servers are now offline and maintenance begins. If you tried to login during the 15 minute window prior to maintenance beginning, we will have disabled logins. The servers weren't actually offline for players, we just stop more people from going on right before they would get kicked.

-eric
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#6 2x XP & CXP does not work.

Originally Posted by EricMusco ( Original Post ) | 22.05.2018 03:20PM
Quote:
Originally Posted by AscendingSky View Post
If you need to do backend work to make the event start, why can't you just do a patch as well to extend the event the day we are missing due to EA's issues? I am honestly asking, because I do not understand this stuff that well and if it would really be that much more onerous to write a small patch as opposed to just backend work.
That's a great question. What we are doing to fix the event is kind of a "quick fix" we can do on the server side. We are only capable of doing it this way because of the way the event broke. The event actually turned on partially, which is why the vendor for the white acute module is on the fleet, our back-end work is to "kick it" the rest of the way.

Doing something like changing the running time of events is built into the game itself, which would mean that we need to create a new patch to address it. To answer your question, it is a substantially larger undertaking to create a new patch than it is for us to do a "back-end" fix like the one we are doing tomorrow.

We know that double XP (and all events) are very important and losing a full day of it sucks. Even though we can't extend it here, I'll talk with the team about getting double XP back sooner than later, or extending our next instance of the event. The situation isn't ideal, but we thank all of you for your patience. We'll get you back into double XP as fast as we can tomorrow.

-eric
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#5 2x XP & CXP does not work.

Originally Posted by EricMusco ( Original Post ) | 22.05.2018 03:01PM
Just to clear up any confusion, the restart was to point out that the servers would be down and it would not be for an extended period of time (an hour or less hopefully). There is other work that needs to happen to address the issue of the event turning on. Getting that work completed and tested is why we are going to be doing it tomorrow morning as opposed to right now.

This also allows us more time to ensure everyone knows that the servers are going to be going offline. We try to avoid "surprise" downtime whenever possible.

Thank you for understanding!

-eric
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#2 Cannot complete Chapter IX of the KOTET; The Eternal Command Console is just broken

Originally Posted by EricMusco ( Original Post ) | 22.05.2018 02:55PM
Quote:
Originally Posted by Xzerofour View Post
Now I can't even get into throne room. I am stand in front of the elevator but no button to push to get to next room with the throne.. and it acts like it wants to start a video as i walk into faze but then nothing happens and i am standing with no blue button to push to get to throne room ..
Based on what you are saying, the patch today should address your issue. You will need to reset the Chapter, but playing through from a reset state will allow you to move past this.

Thanks!

-eric
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Please post the new armor sets as direct sale on the CM

Originally Posted by EricMusco ( Original Post ) | 22.05.2018 02:50PM
Quote:
Originally Posted by Starryl View Post
I was very disappointed to find out that the new armor sets are not in direct sale and are instead in Ultimate Cartel Packs. The Freelance Hunter and Charismatic Mandalorian are amazing sets that I would love to purchase, but it seems they'll be extremely expensive on the GTN if they are only obtainable through the Ultimate Cartel Pack. The rng in getting those sets is basically impossible considering they contain every item in the CM.

Bioware I beg you, please add them on direct sale.
I can tell you that both of those items will be going up for direct sale in the coming weeks (I don't have exact timing right now). Although you can try to get them in the Ultimate Pack if you choose, the items that got added in 5.9 will roll out to the Market as direct sale over time, so you can just purchase what you want if you prefer.

Thanks!

-eric
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#4 2x XP & CXP does not work.

Originally Posted by EricMusco ( Original Post ) | 22.05.2018 02:39PM
Quote:
Originally Posted by TUXs View Post
Just extend it a month and we'll stop complaining
Now you're talking !

We did discuss extending the event but unfortunately it is not possible in this instance. Tomorrow we have a back-end fix alongside a server restart to address the issue, extending the event would require a patch.

-eric
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Maintenance: May 23rd, 2018

Originally Posted by EricMusco ( Original Post ) | 22.05.2018 02:34PM
Hey everyone!

We will be taking the servers offline on Wednesday, May 23rd for a brief server restart. This restart is to turn the Double XP event on, there will not be a patch to download.

Details:
DATE: 23 May 2018
TIME: 5:30AM - 6:30AM PDT (1230 - 1330 GMT)
VERSION: N/A

Thank you for your patience as we maintain Star Wars: The Old Republic!

-eric
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#3 2x XP & CXP does not work.

Originally Posted by EricMusco ( Original Post ) | 22.05.2018 02:21PM
Hey folks,

We discovered what was causing the issue and we have a fix for it. Unfortunately, it will require us to restart all of the game servers to address (it is not a patch). We are going to do this server restart tomorrow morning at 7:30AM Central, I will get maintenance messaging up shortly.

Apologies for the inconvenience, thanks everyone.

-eric
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#2 2x XP & CXP does not work.

Originally Posted by EricMusco ( Original Post ) | 22.05.2018 12:48PM
Hey folks,

Just to save everyone's sanity from discussing timezones and start times. The event page says the event was aimed to start at 4PM Pacific, however, it is actually scheduled in game to start as of this morning (we often message a buffer in case we run into issues). AKA, it should have been on when we got out of maintenance.

We are looking into why the event didn't turn on properly, I will let you know what we discover.

Thanks!

-eric
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