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Bioware Developer Forum Posts

Another Challenger Enters the Fray

Originally Posted by JackieKo ( Original Post ) | 03.12.2020 09:41AM
Hello, everyone!

Im Jackie, and Im incredibly excited to be here! Over the next few weeks, Ill be going through the forums, building an understanding of the community, and getting to know all of you! Im very much looking forward to interacting with everyone and being a bridge between this community and the dev team. Building up and nurturing that relationship will remain a top priority for me.

Fun fact! I love reading about community members sentimental experiences that mean a lot to them. Tell me about some of the best moments youve experienced in game or within the community. I'll be reading all of them!

See you in the forums!
Jackie
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What do I do if my subscriber Cartel Coins are over 2 weeks late?

Originally Posted by CommunityTeam ( Original Post ) | 03.12.2020 12:48PM
Hi folks,

As mentioned in the thread, players who are missing their monthly Cartel Coins need to directly contact our support team (keep in mind that sometimes those can be just delayed for a few days).

You can directly contact them with an in-game ticket or at this email address: support@swtor.com. You need to make sure that you're giving your account name or send the email from the one linked to your SWTOR account. More information here: How to contact Star Wars: The Old Republic (SW:TOR) support.
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Game Update 6.2 'Echoes of Vengeance' - Coming December 9th!

Originally Posted by DanielSteed ( Original Post ) | 03.12.2020 02:47PM
Hey everyone!

We're happy to announce that Game Update 6.2 'Echoes of Vengeance' is launching on Wednesday, December 9th! Maintenance messaging will be up on Monday with the specific maintenance timeframe and the patch notes will be up by Tuesday at the latest.

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#2 December In-Game Event Schedule

Originally Posted by DanielSteed ( Original Post ) | 02.12.2020 01:21PM
Hey everyone!

I wanted to follow-up here with some clarity on a few things. Conquests will begin at 12:00pm GMT, so the previous Conquest week will end at 11:00am GMT to allow for the hour cooldown period between events.

Some of you have been curious why we're making this timing change. We have aspects of SWTOR that reset on a weekly basis - Operations lockouts, Weekly Mission Resets, Conquests, etc. We know that these events are important for players and some modify their playtime based on when these resets happen. Aligning all our reset timers makes things easier for players to keep up to date with SWTOR, provides an expectation for future resets, and helps prevent potential development problems on our end when having multiple systems using different resetting behavior.

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I am a subscriber but the game thinks I am Preferred

Originally Posted by CommunityTeam ( Original Post ) | 01.12.2020 10:38AM
Hi BFBHitmarkers,

Your issue should now be fixed.

For players who encounter the same issue, the best thing to do is to directly contact our support team by phone or at this email address: support@swtor.com. When contacting them, make sure that you're giving your account iD or send the email from the one linked to your SWTOR account.

You can also post your issue on our SWTOR Answer HQ - Forums: Problems with Subscription.
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December In-Game Event Schedule

Originally Posted by DanielSteed ( Original Post ) | 01.12.2020 05:58PM
Hey everyone!

The event schedule for December has been published. This month the Pirate Incursion, Rakghoul Resurgence, and All Worlds Ultimate Swoop Rally events will make an appearance. These of course will be joined by the seasonal Life Day and Anniversary events as well.

I'm sure some of you are already wondering why the start and end time for events later this month are different than the norm. Game Update 6.2 'Echoes of Vengeance' will change the Conquest reset timer, making it match the Weekly Mission reset timer.

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Subscriber downgraded to Preferred/Free to play

Originally Posted by CommunityTeam ( Original Post ) | 30.11.2020 05:04AM
Hi kiovec and Outcastt,

Your issue is now fixed. If you log into your account, you will see that your status has been changed to subscriber.

Edit: I invite players who encounter issues with their subscription to directly contact our support team at this email address: support@swtor.com (make sure to mention your account iD or send the email from the address linked to your SWTOR account) or post your issue in the following thread on our SWTOR Answer HQ - Forums: Problems with Subscription.
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