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#2 Discussion Topic: Game Update 5.4 and the Next Roadmap

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Category: Developer Forum Posts
Published: Sunday, July 23rd, 2017
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 22.07.2017 11:59PM
Thanks for all the feedback. I'll take up a number of the points you raised with the team, including the 242 for Master Mode on Umbara. You also asked about Legacy Currencies, additional class balancing, Strongholds, and more, so I'll update the Roadmap to include many of those items, along with any additional insight, where possible.

There's a lot of criticism in this thread, a lot of good ideas, some confusion, a bunch of frustration. and a ton of passion about SWTOR. I've also read that we don't play the game, have no understanding of MMOs, and most of decisions are the opposite of smart. I get it and I think most of you know realize we're not going to please everyone, and no matter how many changes we make, someone is going to be unhappy and call us out.

I know we'll continue to improve the game, we'll continue to refine every area, we'll add new content regularly for a wide variety of different play styles - some will get strongholds, some will get PvP, GSF, Operation Bosses, New Flashpoints, Story, and more. I also know we'll make mistakes along the way, and you'll be able to help us course correct, yet I still want the Dev Team to take chances, to push themselves and strive to be better and provide a lot of fun for all of us who play this game.

I've also read some of you are tossing in the towel and are leaving us. That obviously saddens me as the game is better when everyone works together. I have valued your input, have tried to understand your frustration while working with the team to get your concerns addressed. Not everything is as it seems, but I respect your decision and look to earn your business again in the near future.

Hope everyone is taking full advantage of the bonus CXP week. Have a great weekend.

Keith---
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Discussion Topic: Game Update 5.4 and the Next Roadmap

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Category: Developer Forum Posts
Published: Friday, July 21st, 2017
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 21.07.2017 02:31PM
Hey everyone,

We are quite a few weeks away from publishing the next 90 day update for our SWTOR Roadmap. We solidified our content plan and release schedule, so Ill include all those details in the update. But, as you know, were really trying to provide you with more insight than ever before, and Id like to know what other information youd want to see in the Roadmap. Obviously, I cant promise to include everything, but will do my best to address a wide variety of your requests.

Many of you read the SWTOR roadmap (http://www.swtor.com/info/news/news-article/20170531), and realize I had left you with an elusive and more to come in the Game Update 5.4 section. I thought this would be a good time to let you know what will be released on August 22nd with the next game update. Heres a few highlights of what you can expect:
  • Crisis on Umbara Our story will continue in a new Flashpoint coming on the planet of Umbara. This Flashpoint will launch with all 3 difficulties, Story, Veteran and Master. For Umbaras Master Mode we are trying something new, and depending on how well it goes, we may do something similar for all Master Mode Flashpoints. Specifically, a player will need to have an average gear rating of 242 to use Group Finder. We wont prevent pre-made groups from going in directly, but this will prevent under-geared players from slowing down your group. Were adding a new average rating identifier on your character window which will be based on the items you have equipped.
  • Umbara Stronghold This is the most unique stronghold yet, as you will be able to decorate your own moving train. Youll need to complete the flashpoint a few times to gain access to the stronghold. Look for more details about the Stronghold in an upcoming post.
  • Companion Customization Senya Tirall can now have her weapons and armor customized. Also, Lana, Koth, and Senyas hairstyles are available for purchase to customize your character.
  • Quality of Life Companions can now be summoned while moving.
  • A new feature on the in-game Preference screen has been added for higher graphic settings to improve the realism of contrast and shadows.
  • Class balance The following Disciplines are receiving changes (details will follow in the next few weeks):
    • Lethality / Ruffian
    • Concealment / Scrapper
    • Medicine / Sawbones
    • Fury / Concentration
    • Carnage / Combat
  • Season 8 will be coming to an end! We will post the full breakdown of rewards with screenshots in the coming weeks but in the meantime the top rewards include a full weapon set and a new Ember Makrin Mount.
  • We are making changes to daily and weekly mission rewards for PvP with the intent of substantially improving Unassembled Component gain for players who complete both Ranked and Unranked missions.

Back to the Roadmap update for a moment as Id like to provide some guidelines about the feedback. Be concise and specific. Think how it will affect other players, fairness, progression, impact, to help us truly understand and weigh your thoughts against the entire plan/direction.

Keep in mind, our goal for this year was to put us on a track of providing new and challenging multi-player content, while addressing all the gameplay systems in SWTOR. It does mean spreading content out over the year, but I still believe having access to content sooner is more desirable than having to wait a year to get it all at once.

Chat with you all soon.

Keith
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Maintenance: July 25th, 2017

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Category: Developer Forum Posts
Published: Friday, July 21st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 21.07.2017 02:16PM
Hey everyone!

We will be taking the servers offline on Tuesday, July 25th for back-end maintenance. The website will also be unavailable during this time.

Details:
DATE: 25 July 2017
TIME: 5:00AM - 9:00AM PDT (1200 - 1600 GMT)
VERSION: N/A

Thank you for your patience as we maintain Star Wars: The Old Republic!

-eric
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What did you do to the Tier 4 Command Crate RNG??

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Category: Developer Forum Posts
Published: Thursday, July 20th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 20.07.2017 02:47PM
Hey folks,

I wanted to address some of the questions / concerns here in the thread. First, we have made no adjustments to the drop rate of items from Command Crates since we introduced Tier 4 and rebalanced the drops from Tier 1-3. If you see that there seems to be a change in what you are experiencing at some point, throw that in bug reports and we can look into it.

Second, it is definitely our intent that 248 Legendary items are pretty uncommon from Command Crates but keep in mind that you can consistently get them from other sources. You can upgrade into one from using Unassembled Components or get them as drops from Master Mode final bosses and Veteran Gods From the Machine. This happened as part of our shift to make Galactic Command more supplementary to your gearing.

However, as with all things, please keep feedback coming! We are always open to making further changes where and if they are needed.

-eric
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#3 New items for the Contraband vendor / changes to Contraband Slot Machine

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Category: Developer Forum Posts
Published: Thursday, July 20th, 2017
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 20.07.2017 11:06AM
I checked and any changes pertaining to Certificates are in the backlog, but not scheduled. Looking at the Roadmap for the next 90+ days, I don't see the priority getting raised enough to make it on the active list. I know that's not what you wanted to read, so apologies for being the bearer of bad news.

With respect to a Roadmap update, we're working on it and I'll post updates in a different thread sometime soon (so please don't ask about it here).

---Keith
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So when will BW Start giving us Info On 5.4?

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Category: Developer Forum Posts
Published: Thursday, July 20th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 20.07.2017 08:40AM
Quote:
Originally Posted by VedaRa View Post
Ok 5.3 is out and 5.4 is suppose to drop in Aug. So BW when are you guys going to start talking about it? You know like info in the New F.P., class changes, Rewards of Ranked PVP season 8? And word on what you are planning after Aug. would be nice too.
It's funny you should ask that! Keith is working on a forum post with this exact information in it. That post will happen either today or tomorrow.

-eric
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#5 Conquest Achievements

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Category: Developer Forum Posts
Published: Monday, July 17th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 17.07.2017 04:59PM
Alright folks,

Customer support has the correct information in hand and is beginning to work again on tickets for Conquests. Please read the following on your current status and what to do next:
  • I submitted a ticket but have not received a response yet - Hold tight, you do NOT need to submit another ticket. The team will get to your ticket as soon as they can.
  • My ticket was handled but I believe the action that was taken was not correct - Please submit a new ticket. Include your old ticket information along with what you feel was incorrect.
Thank you again everyone for your patience.

-eric
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#4 Conquest Achievements

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Category: Developer Forum Posts
Published: Monday, July 17th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 17.07.2017 11:03AM
Hey folks,

As a follow-up to my previous post, we are going to have CS hold on taking action against any more Conquest related tickets for the time being. This is just to ensure that the rewards they give you are in-fact the correct rewards. We are working to get the correct data to them ASAP and once we have that information in their hands, I will let you know.

Thank you again for your patience as we work through this!

-eric
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#3 Conquest Achievements

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Category: Developer Forum Posts
Published: Monday, July 17th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 17.07.2017 09:11AM
Hey folks,

Thank you for not only your patience but for all of the detailed reports you have been giving us here on the forums and to customer support. It is clear from your reports that some of the data we have regarding Conquests is incorrect / mixed-up. I am working with the dev team to ensure that we have the correct information so that each of you can have your issue resolved and get the rewards that you earned.

I will provide further information as I have it.

-eric
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#4 I've kept my promise

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Category: Developer Forum Posts
Published: Sunday, July 16th, 2017
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 16.07.2017 08:56PM
Quote: Originally Posted by IntegrationArch View Post
Wow my first reply from BW ever it's like getting to talk to Obiwon. To Yoda .


Keith what about DX11 game client refresh eta, or never going to happen or what about related big picture news all over the threads? Where is SWTOR going in next 1 year and more big picture wize?

Are parts of the 'PRIORITY LIST' which are not listed on the patch notes issues available in a cumulative list some place across all the builds as builds are cumulative since 1.0 bugs.?
Not quite as old as Yoda, but suspect I'd give Obiwan...

It looks like we've completely hijacked this thread, but let me address your questions and then just know I'll update the Roadmap/start a new thread that provides details about the next 90 days. Keep in mind, I've learned from last time not to commit to a date of availability!

Big picture wise is re-engaging all of our systems (Ops, FPs, PvP, Story, GSF, Strongholds), and yes, QoL which means bugs or changes with a specific focus in mind (e.g., Group Finder, performance related-both server and client, gameplay experience - removing steps - like auto-completing quests, and more). Even though we will also add or extend story content, our primary focus is on Multi-player and repeatable content.

We absolutely have a Master List of bugs in our internal database and virtually every day, we triage the list to determine what's included in the next patch. When we do QoL changes, we review areas that will be changed and see if there are bugs or enhancements we can make within those same areas. With all the recent issues, I can see why we get hammered when problems arise, but I think everyone also knows anytime you change something, you increase the risk of breaking something else. We test extensively, yet, stuff still happens.

We have a bug forum and that's reviewed every day, too. Issues are provided to our QA team, so if you have something specific, especially something game-breaking report it there. If you discover an exploit, PM Musco right away.

I'm not sure what we're doing about DX11 or DX12, but, just like how this thread started, I'll definitely have it looked into.

---Keith
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