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Bioware Developer Forum Posts

Mythosaur Hunter's Helmet Texture Bug

Originally Posted by CommunityTeam ( Original Post ) | 18.06.2021 06:07AM
Hi Beokerus,

Thanks for reporting the gap issue when equipping your character with the Mythosaur Hunter's Helmet.

Our team is aware of this bug and is currently looking into it. For visibility, I'll add this bug to the known issue list.
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Fix Spirit of Vegemce already

Originally Posted by JackieKo ( Original Post ) | 18.06.2021 09:14AM
Hi all,

We'll explore adding an optional Combat Support Droid in SoV. I do not have a set target date for when this will be implemented, but wanted to say that this is something we are looking into.

As a friendly reminder to everyone, please keep posts constructive and respectful.
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Customer support ticket.

Originally Posted by CommunityTeam ( Original Post ) | 18.06.2021 09:55AM
Originally Posted by RaxxusPrimejunk View Post
hello. I filed an in-game support ticket and nothing has been done. approximately how long does it take for a response and action, if your claim of whatever is wrong with the game is a legit claim.

Hi RaxxusPrimejunk,

The response time could differ depending on what your claim is. The type of issue being reported and the volume of queries the team has received can impact the response time. Please also note that choosing the correct category (bug or customer service) can also impact response time. Bug reports should be reported using /bug in-game to ensure that the inquiry goes to the appropriate team.

We will be locking this thread because this topic can potentially lead to open discussion of personal accounts and/or details of said accounts and that is not permitted on the forums.
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Game won't launch

Originally Posted by JackieKo ( Original Post ) | 17.06.2021 01:34PM
Originally Posted by TheGreatHambino View Post
The game just downloaded an update and now I'm stuck on the Onslaught loading screen. I was able to play earlier today without any problems. Is anyone else running into this?
Hi everyone,

We're aware of this issue and are looking into it. I will follow up on this thread once I have an update to share. Thank you to everyone who submitted a report.
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#2 Issues with logging in

Originally Posted by JackieKo ( Original Post ) | 17.06.2021 02:19PM
Hi everyone,

A patch of the game was made available when it was not ready to be deployed. This has caused players who use the game launcher to not be able to log into the game. Steam and Bitraider players are not affected by this issue. This will only impact users who tried to log-in in the last few hours.

We have issued a fix that will now automatically deploy the correct version of the game. For anyone who was in the "unable to login" state, logging into the launcher will automatically begin a redownload of the game.

If you continue to have issues, please report it here.

We wholeheartedly apologize for the inconvenience and thank you all for your patience.
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Cant queue GSF & PVP at same time on sub lvl 75

Originally Posted by JackieKo ( Original Post ) | 16.06.2021 01:11PM
Originally Posted by TrixxieTriss View Post
So you can queue for GSF and PVP at the same time at lvl 75. But since the lowbie and mid pvp bracket merge, you cannot queue for GSF and pvp at the same time if you arent lvl 75.

I dont know if this was a by product of the merged brackets or intentional. But with the release of Galactic Seasons, not being able to queue for both GSF and pvp at the same time is terrible.
Sometimes only one is popping at low volume times of the day and the other isnt. This really is a big problem already for lowbie pvp, making it so we cant queue GSF and pvp while waiting for pops is only making it worse.
Hi TrixxieTriss,

Not intentional. This is something we're currently investigating and looking into.
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#7 Game Update 6.3 - Known Issues

Originally Posted by CommunityTeam ( Original Post ) | 10.06.2021 03:55AM
Originally Posted by thaallion View Post
At the time of reset I was on newly created character on Korriban. I was still quite a low level at the time, definitely under level 10.
Thanks thaallion for the additional information.

Seems like this bug happens when players are logged in a low-level character when the weekly reset happens. To prevent that, you need to make sure that you're not logged in a character below level 10 during the reset.

As previously mentioned, our team is looking into it. In the meantime, you should be able to get a correct PO by rerolling on a high-level character.
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