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All my incomplete achievements reset today

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Category: Developer Forum Posts
Published: Friday, May 4th, 2018
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 04.05.2018 09:30AM
Quote:
Originally Posted by jade_de_aguilera View Post
I am really sorry, nobody can fix title once posted.
I was upset and angry. Have noticed mistakes right away, but cannot change it ..
I had the title fixed. This is a very serious issue and we're working on a resolution right now. The goal is to match up your achievements before the patch and merge them with the progress you made after 5.9.

Our plan is to have this resolved today for anyone impacted. It'll require us to bounce the servers (essentially take them offline for a short-period, make the change, and restart). Once we have those details, we'll add the downtime information to the SWTOR Launcher.

We have Game Update 5.9.1 scheduled for May 22, 2018 where will be addressing other issues you may have encountered with 5.9.

Sorry this happened and caused you so much frustration. We'll get it resolved as soon as we can.

Respectfully,

--Keith-

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#3 New Release Date for Game Update 5.9

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Category: Developer Forum Posts
Published: Thursday, May 3rd, 2018
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 03.05.2018 06:07AM
Quote:
Originally Posted by CrazyScruffy View Post
finished an 8m HM run on Izax and didn't get achievement for clearing before 5.9. want to look into it for us please?
Hi all,

Customer Service also reached out to us about this same issue as they saw a growing number of reports pertaining to the Izax achievement.

Since I extended the deadline a couple of days, the auto-timer ran out early May 1st and anyone who downed Izax on Veteran mode between May 1 and May 3 did not receive the achievement. We will review those kills over the next week and those who completed it legitimately will be granted the achievement and your rewards will be made available.

Please note, don't submit a ticket to Customer Service, as they are not able to assist you with this particular situation. This will all be handled directly by the Studio here in Austin.

Will let you know next week when this has been completed.

---Keith
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Wartungsarbeiten: 3. Mai 2018

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Category: Developer Forum Posts
Published: Monday, April 30th, 2018
Written by ServerDroid
Originally Posted by ServerDroid ( Original Post ) | 30.04.2018 01:59PM
Hallo miteinander!

Am 3. Mai werden wir die Server herunterfahren, um Spiel-Update 5.9 aufzuspielen. In diesem Zeitraum wird die Website ebenfalls nicht erreichbar sein.

Details:
DATUM: 3. Mai 2018
ZEIT: 1500Uhr MESZ bis 1700Uhr MESZ
VERSION: 5.9

Danke fr eure Geduld, whrend wir die Dienste fr Star Wars: The Old Republic aktualisieren.
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Maintenance: May 3rd, 2018

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Category: Developer Forum Posts
Published: Monday, April 30th, 2018
Written by ServerDroid
Originally Posted by ServerDroid ( Original Post ) | 30.04.2018 01:43PM


Hey everyone!

We will be taking the servers offline on Thursday, May 3rd in order to apply Game Update 5.9. The website will also be unavailable during this time.

Details:
DATE: 3 May 2018
TIME: 6:00AM - 8:00AM PDT (1300 - 1500 GMT)
VERSION: 5.9

Patch Notes will be available on Wednesday, here.

Thank you for your patience as we maintain Star Wars: The Old Republic!

-eric

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#2 New Release Date for Game Update 5.9

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Category: Developer Forum Posts
Published: Friday, April 27th, 2018
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 27.04.2018 03:39PM
Quote:
Originally Posted by LordTurin View Post
Does this mean the time to kill Izax is also extended?
The plan was when we released 5.9, so I have no problem with extending the deadline a bit longer. But, once we take the servers down on the 3rd of May, the extension ends.

Thanks,

Keith
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New Release Date for Game Update 5.9

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Category: Developer Forum Posts
Published: Friday, April 27th, 2018
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 27.04.2018 02:57PM
Hi everyone,

One key learning this past year is not to release a Game Update if its not ready. We pushed really hard to be ready for next Tuesday, but we uncovered a couple of items we want resolved. To do that, we need a bit more time including this weekend to make sure our fixes are solid and ensure you have the highest quality play experience possible.

We decided to give ourselves an extra couple days and release Game Update 5.9: The Nathema Conspiracy on Thursday, May 3, 2018. Just in time for May the 4th!

Also, we will be providing a minor update on May 22 (Game Update 5.9.1) which includes the Nar Shaddaa Night Life event. Im also working on a new Roadmap that provides you with all the details of our upcoming Summer events and overall direction for the remainder of this year. Ill keep you updated on progress and let you know when well post it on our website.

Thanks for playing Star Wars: The Old Republic!

Keith---
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#2 Hi Charles and Keith! Any new information about conquest and 5.9?

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Category: Developer Forum Posts
Published: Friday, April 20th, 2018
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 20.04.2018 04:38PM
Quote: Originally Posted by omaan View Post
Is it ok that with new conquest system pvp players cant reach the required minimum for conquest rewards even by playing host of pvp matches? Not mentioning alts...
I believe the changes in 5.9 help address that issue as you'll earn Conquest points each time you participate, not just for winning.

Keith---
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Hi Charles and Keith! Any new information about conquest and 5.9?

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Category: Developer Forum Posts
Published: Friday, April 20th, 2018
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 20.04.2018 03:57PM
So, I'm a bit confused. Eric went on vacation just two days ago. Before he left, he provided updates about the changes we're making in 5.9 which is scheduled for release on May 1st.

We realize some of you are not happy with the changes we made to Conquests and the 5.9 adjustments will help. As we all know, Conquests were broken and preventing players from receiving rewards which caused a lot of unnecessary frustration, extra Engineering work and wasted time for you and Customer Service. It had to be replaced with a newer and maintainable system.

Although it'll take a few updates to get it exactly right, we have not had the same issues with rewards, a lot more guilds are receiving rewards, and there is higher participation overall. However, we also acknowledge that it's more difficult for alternate characters to complete their weekly goals which some of the changes in 5.9 will address.

We will continue to review the data and your feedback to determine if additional adjustments are needed. I'm not sure that gives you any additional insight, but we need to release 5.9 to identify further changes.

--Keith-
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#4 BRB, Eric is AFK

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Category: Developer Forum Posts
Published: Monday, April 16th, 2018
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 16.04.2018 02:41PM
Quote:
Originally Posted by NSStember View Post
Congrats Eric! I'm getting married soon as well (July) and I have your game to thank for it. I met my "soon to be" wife right here in the game, when we both teamed up for the Section X heroic. Four years later and we're both still playing and loving this game (and each other)

Out best to you and your bride.
Congrats right back at you! Love to hear stories like this .

-eric
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#3 BRB, Eric is AFK

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Category: Developer Forum Posts
Published: Monday, April 16th, 2018
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 16.04.2018 01:56PM
Quote:
Originally Posted by Quraswren View Post
Be that as it may, as if DarthSpuds point still didn't stand.
Ok, let's not turn Eric's fun post into something gone awry. I'll comment elsewhere.
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#2 BRB, Eric is AFK

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Category: Developer Forum Posts
Published: Monday, April 16th, 2018
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 16.04.2018 01:49PM
Quote: Originally Posted by DarthSpuds View Post
First off congratulations Eric and Ms Eric.

My very, very best wishes for your future.

Secondly - and half tongue-in-cheek, half serious


Only SIX posts in the last SEVEN days from yourself.
And an incredible 37 days since Keith "I promise to be more communicative" Kanneg last posted

If things get any quieter from Bioware around here you may as well just delete all the Official Bioware accounts and leave us to it.

All The Best
At least now you'll have to start the count all over again. Also, you taught me never to use the word promise in any of my posts, so you're misleading people when you use quotes.

---Keith
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