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#10 Maintenance: May 2nd, 2017

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Category: Developer Forum Posts
Published: Tuesday, May 2nd, 2017
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 02.05.2017 02:46PM
Hey everyone,

Wow, what a day trying to get everyone back in the game! As you already know, maintenance today has not gone as planned. So, I felt it was important to jump in and discuss what's transpired and what's going on.

First, during our initial validation steps this morning, anyone using BitRaider to update the SWTOR client quickly discovered nothing was actually downloaded. This delayed the opening by about an hour.

Second, as soon as we were ready to verify everything was working properly (around 11:30am CT), we found we couldn't connect to the game and were receiving a Login Server is unavailable message. Unfortunately, this was a Datacenter wide issue, preventing access to more than just SWTOR. It took a while to identify what was causing the issue, so they were unable to provide all of us with an ETA.

Third, we now have access to the game, and everyone should be able to patch their clients, but we are still having connection issues with the back-end services. Again, we don't have an ETA on full resolution, yet.

I sincerely apologize for all the delays today. I've already had discussions with all the teams involved and it remains my personal goal to have any SWTOR maintenance complete early; not be delayed like what happened today.

Thanks for your understanding and patience with us today!

---Keith
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#9 Maintenance: May 2nd, 2017

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Category: Developer Forum Posts
Published: Tuesday, May 2nd, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 02.05.2017 01:49PM
Quote:
Originally Posted by Tsarvong View Post
Login is fixed. Servers still down. You can download the update now though.
We may have a fix in place, but we are still verifying that everything is stable and good to go. More updates to come.

-eric
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#8 Maintenance: May 2nd, 2017

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Category: Developer Forum Posts
Published: Tuesday, May 2nd, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 02.05.2017 12:38PM
Quote: Originally Posted by JohnnyFoodStamp View Post
Are we getting close? i need my star wars fix and badly!! sorry to put the spurs to ya but lets make it snappy!! lol ty :-)
No ETA yet . I will pass on an ETA or any additional updates as soon as I get them.

-eric
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#7 Maintenance: May 2nd, 2017

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Category: Developer Forum Posts
Published: Tuesday, May 2nd, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 02.05.2017 11:48AM
Quote: Originally Posted by brother_wulfe View Post
Is there a new estimate or is it still soon ?
Don't worry, I keep bugging people for an ETA :P. Right now I don't have any ETA to provide but as soon as I have one I will let you know!

-eric
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#6 Maintenance: May 2nd, 2017

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Category: Developer Forum Posts
Published: Tuesday, May 2nd, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 02.05.2017 11:43AM
Hey everyone!

Status update: The issue is a bit broader in that it is impacting connectivity to our datacenters. We are working with the relevant parties to get it fixed ASAP. Once the connection issues are resolved we will be able to come online pretty quickly!

-eric
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#5 Maintenance: May 2nd, 2017

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Category: Developer Forum Posts
Published: Tuesday, May 2nd, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 02.05.2017 10:48AM
Hey folks!

We addressed to patching issue a little while ago, so that is all cleared up. Now we are working through the login service being unavailable. I will pass on updates as I have them.

-eric
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#4 Maintenance: May 2nd, 2017

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Category: Developer Forum Posts
Published: Tuesday, May 2nd, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 02.05.2017 09:40AM
Hey folks,

We have an issue currently where players are not receiving the patch as they should. We are working to address it ASAP, but it means we will need to extend maintenance to resolve the issue. Currently we are extending maintenance by 1 hour. New targeted end time of 10AM PDT.

I will pass on updates as I have them, thank you for your patience everyone.

-eric
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#2 Maintenance: May 2nd, 2017

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Category: Developer Forum Posts
Published: Monday, May 1st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 01.05.2017 11:11AM
Hey folks!

I was all ready on the notes and discovered some Iokath fixes that I was missing. I am getting everything added now and will have the notes up ASAP, but expect them later this afternoon.

Also, because of the late additions today it is likely that French and German notes won't be live until tomorrow AM. Thanks everyone. I will post in the thread when they go live!

-eric
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#6 Keith - As the new producer........

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Category: Developer Forum Posts
Published: Friday, April 28th, 2017
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 28.04.2017 09:00PM
Quote: Originally Posted by saberscreen View Post
....Just messing with you. Good luck and all the best! I really hope you can do something for us and this game, because we do love it.
Uhhh! Good thing I read your whole post and didn't reset anything!
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#2 Anyone else not recieving Companions?

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Category: Developer Forum Posts
Published: Friday, April 28th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 28.04.2017 03:01PM
Hey folks,

The bug that is currently occurring is that if you completed Iokath while you had an active repeatable Chapter, you would be blocked from acquiring the Companion as intended. We have locked down exactly what is causing this issue and it will no longer be possible to occur after 5.2.1 on Tuesday. Although it is future-proofed in 5.2.1, this will not resolve those of you already in this state. We are working on a solution for a future update which will allow you to once again summon them as intended. I will pass on updates on what that fix will be and when to expect it once I know more. In the meantime, this is not an issue that CS has the ability to resolve so if you submitted a ticket, dont be alarmed if it is closed. We know who you are and will get you fixed, you wont need to submit a ticket for that.

As a side note, there are some situations where you could finish Iokath and not have Elara or Quinn which is intended:
Spoiler

Until Tuesday, ensure that you do not have any active repeatable Chapters before completing story Missions on Iokath to avoid this issue. For those of you who are already in this state and cannot summon Quinn or Elara as intended, we are still working on a fix. In the future your story and your choices are 100% not affected by this bug, it is just preventing you from summoning them at this time. Thanks everyone.

-eric
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