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Bioware Developer Forum Posts

#11 Cartel Coins not in account

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Category: Developer Forum Posts
Published: Wednesday, June 13th, 2018
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 13.06.2018 05:33PM
Quote:
Originally Posted by LadyTokemi View Post
I still have not received any of my 3150 cartel coins I purchased tho I did get my Monthly sub amount but still this is not cool almost a week now sense this mess happened.
Please make sure to send an email to Community Support with all the details I requested earlier. It'll help us resolve the issue for you.

Thanks,

Keith
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#10 Cartel Coins not in account

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Category: Developer Forum Posts
Published: Wednesday, June 13th, 2018
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 13.06.2018 04:44PM
Quote:
Originally Posted by Syllvannes View Post
Unfortunately, the 2400 Cartel Coins have not yet been received, that have been purchased on the 7. June. Furthermore, I've called costumer support where I have been told to wait 24 - 48 hours, and the previous three tickets just appear to be automated responses.

Any chance my plea could be answered here?
It appears the 2,400 was recently granted to your account. You should be all set now.

Keith---
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#9 Cartel Coins not in account

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Category: Developer Forum Posts
Published: Wednesday, June 13th, 2018
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 13.06.2018 04:10PM
Quote:
Originally Posted by Calwred View Post
06/13/2018 In Game Reward 5500 5609
06/13/2018 In Game Reward 1050 1159
06/13/2018 Friends Referral Subscriber Grant 100 109
06/10/2018 In Game Purchase -50 9

I made a 5500 cc purchase on Friday afternoon about 5:30 pm, I received the 1050 that I bought right after it, ty and the referral amount I got from nightraider on the EA answers site, but I am still waiting on the 5500 cc coins I purchased, they are in the log, but not in game,

Also someone has a problem with adding according to log 1159+5500=5609, shouldn't it be 6659.
Display name is calwred
I didn't think you'd notice that we gave you the 5,500 Cartel Coins and immediately took them away. Seriously, we regranted the 5,500 coins so you should be good to go now.

Keith---
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#8 Cartel Coins not in account

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Category: Developer Forum Posts
Published: Wednesday, June 13th, 2018
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 13.06.2018 02:18PM
Quote:
Originally Posted by SoenaValon View Post
I bought parts on 08 and 09 via paysafecard. I emailed Community Support communitysupport@swtor.com at 5:23 pm today. And not yet received my coins.
That's very likely as each request has to be reviewed. And, we're receiving much more than anticipated.

For everyone submitting a request for assistance, and to speed up the investigation, please include your Account/Display Name, the amount of Coins purchased, what day you made the purchase, where you made it (e.g., our website or Amazon), and include the Amazon code(s) you used. That'll help a lot!

Thanks,

--Keith-
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#7 Cartel Coins not in account

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Category: Developer Forum Posts
Published: Wednesday, June 13th, 2018
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 13.06.2018 01:57PM
Quote:
Originally Posted by pumsket View Post
I redeemed codes from cards I bought on the 9th instead of directly buying them and I still haven't received them. Does this have anything to do with why I might have not received them yet?
Just email Community Support communitysupport@swtor.com the codes from Amazon and we'll get that resolved for you.

Keith---
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#6 Cartel Coins not in account

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Category: Developer Forum Posts
Published: Wednesday, June 13th, 2018
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 13.06.2018 01:38PM
Follow up! Glad to see some of you posting up that you've received your coins! For everyone who had the issue with purchased Cartel Coins, those have now been granted to your account. We're still reviewing all other transactions involving Cartel Coins and if we discover anything missing, we'll grant those additional coins.

Just to be clear, this issue affected some players who purchased coins last Thursday the 7th of June and Friday the 8th of June, 2018. What happened was a change in our communications with our commerce system. Once we realized what was happening, we rolled back the change. What took time was identifying who purchased the Coins AND did not receive them.

For everyone who submitted an email or a ticket this morning, please verify that you have received your coins. If you did receive them, please close the ticket and if you sent in an email, let us know if all is well or not.

Thanks,

Keith---
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#5 Cartel Coins not in account

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Category: Developer Forum Posts
Published: Wednesday, June 13th, 2018
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 13.06.2018 01:21PM
Quote:
Originally Posted by Szirrakas View Post
I subsribed 45 mins ago still my status is preferred in the game but im subscribed in the site.
Make sure you logged completely out of the game then restart the launcher and log back in. I checked your account and it shows you are subscribed, so you should be good to go.

Keith---
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#4 Cartel Coins not in account

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Category: Developer Forum Posts
Published: Wednesday, June 13th, 2018
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 13.06.2018 08:19AM
My Baaaad. The issue was resolved yesterday, but the Cartel Coin grants are in process! I misread the internal message about it. So, we will be bringing the servers up fairly soon and not everyone will have their coins. It will be resolved today and hopefully all done this morning. Once that completes, I'll post up another message. Should you find you did not receive the coins after my next message, send in a ticket or an email to Community Support.

Sorry about that!

Keith
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#3 Cartel Coins not in account

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Category: Developer Forum Posts
Published: Wednesday, June 13th, 2018
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 13.06.2018 07:23AM
Quote: Originally Posted by DarkZeroBane View Post
I just checked on here and still haven't received them but the servers are still down so I can't say if I have them in-game yet or not. Anyone receive them in the account on here yet?
Yah, wait for the servers to come back up and give it a few minutes before you check.

Keith---
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#2 Cartel Coins not in account

Details
Category: Developer Forum Posts
Published: Wednesday, June 13th, 2018
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 13.06.2018 06:51AM
Hi all,

From what I can tell, all Cartel Coins issues over the past few days were resolved as of yesterday. For those who were affected, please check your accounts and if you determine there's a discrepancy please submit a ticket to Customer Service. If you're unable to send in a ticket, please email SWTOR Community Support at communitysupport@swtor.com and we'll investigate your situation.

Sincerely apologize for all the frustration this issue caused.

---Keith
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Maintenance: June 13th, 2018

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Category: Developer Forum Posts
Published: Tuesday, June 12th, 2018
Written by ServerDroid
Originally Posted by ServerDroid ( Original Post ) | 12.06.2018 04:36PM
Hey everyone!

We will be taking the servers offline on Wednesday, June 13th in order to apply Game Update 5.9.1a. The website will also be unavailable during this time.

Details:
DATE: 13 June 2018
TIME: 6:00AM - 8:00AM PDT (1400 - 1600 BST)
VERSION: 5.9.1a

Patch Notes will be available shortly here.

Thank you for your patience as we maintain Star Wars: The Old Republic!
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