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Bioware Developer Forum Posts

Modifying your host file to alleviate patching issues

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Kategorie: Developer Forum Posts
Veröffentlicht: Montag, 31. August 2015 11:46
Originally Posted by TaitWatson ( Original Post ) | 31.08.2015 09:43AM
Hey everyone,

We have gotten word from our Customer Support and Patcher teams that some people are changing their host files in order to attempt to resolve patching issues. Please do not do this. This "troubleshooting step" originated from players and does not always work and can cause further problems due to getting corrupted files from cached servers. Additionally, if you edit your host files, our CS teams cannot help you get it back into a good state.

If you're having trouble patching, please reach out to CS for assistance instead of following unverified and potentially complicating steps. You can reach them at:
  • USA: 1-(855)-345-2186
  • UK: (0203) 0141 826
  • Germany: (0221) 8282 9212 (Phone support available from 09.00 CET - 21.00 CET)
  • France: +33 (0) 4 81 68 10 51 (Phone support available from 09.00 CET - 21.00 CET)

Thanks,

Tait
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