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#12 Upcoming Update of the Game Launcher

Originally Posted by JackieKo ( Original Post ) | 26.09.2022 08:15AM
Quote:
Originally Posted by JackieKo View Post
Hi everyone,

The team is getting closer to completing testing for the new game launcher, however, I did want to let you all know that the testing phase will continue into next week.

That said, we know that a small handful of players are in a bad state currently. It is at this time that we are recommending that these players do a re-install to get back into a working state. I want to reiterate what I posted earlier in this thread that re-installing right now will unflag you from the testing pool, but there is a small chance you may be selected again as a tester when we do another round of testing next week. To put this in a little more perspective, around one thousand players will be selected for testing. We know this is not an ideal situation for these impacted players, so please know that we are still having conversations around compensation plans.

I also wanted to lay out how communications will be handled beginning Monday, September 26th. As weve announced earlier this week, new forums will be going live toward the end of next week and beginning Monday, these forums will be moved into a Read-Only state. We want players to still have the ability to communicate with us if they need to, so we will be opening a thread on the AHQ Forums beginning Monday morning. This will provide a path for players to report any issues and also allow us to post updates.

The game launcher banner will also be updated with a link to the AHQ Forums so players know where to navigate to get additional info. I will be posting a reminder of this plan Monday morning.

Thank you again for your patience with this project!

Jackie
Hi everyone,

We will be moving to a new testing phase beginning today. We are creating a space on the AHQ Forum that will allow players to offer feedback and give us the ability to post updates as the SWTOR Forums will be moving into Read-Only mode at 10am CT for the next 72 hours.

If you are one of the players who was selected to test the new launcher, and you are experiencing issues, please feel free to post a report there. We also ask you to follow the support path laid out here, so we have an understanding of what happened with your launcher. If everything went smoothly for you, we would also like to know that!

Thank you!
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#10 New SWTOR Forums are coming!

Originally Posted by EricMusco ( Original Post ) | 23.09.2022 12:25PM
Quote:
Originally Posted by BenKatarn View Post
On a side note to this, when this current forum launched, we initially had the option to create threads with forum polls. This feature was quickly deactivated because it wasn't "intended" to be used. How's your stance on this with his new forum?
Hey there!

Ok yeah, let's talk about polls and the forums. This is a decision that might even predate me as CM but I know the philosophy was shared over the years. Polling is something that is, generally speaking, a great engagement feature. However, part of the challenge is that players will often look at polls on the forums and their results as "supporting data" for things as opposed to a means of conversation.

The forums are an excellent source of feedback and discussion but it is worth understanding that the forums represent a very small fraction of the playerbase. And even then, forum-goers tend to only fall within the most engaged of our player types. That is a bunch of words to say, the forum community is excellent but it is not always an accurate representation of the full breadth of our playerbase.

Now, it is for that very reason that the forums are valuable, to get that feedback from our most engaged players. But is also means that polling is not going to always be accurate outside of that understanding. Which is fine for us, but can make it challenging to have meaningful conversations coming from polls if players take those very limited numbers as fact.

That is why we have leaned towards keeping polls disabled in the past, but I will let Jackie speak to any plans for the new forums.

-eric
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#9 New SWTOR Forums are coming!

Originally Posted by JackieKo ( Original Post ) | 23.09.2022 12:30PM
Quote:
Originally Posted by EricMusco View Post
Hey there!

Ok yeah, let's talk about polls and the forums. This is a decision that might even predate me as CM but I know the philosophy was shared over the years. Polling is something that is, generally speaking, a great engagement feature. However, part of the challenge is that players will often look at polls on the forums and their results as "supporting data" for things as opposed to a means of conversation.

The forums are an excellent source of feedback and discussion but it is worth understanding that the forums represent a very small fraction of the playerbase. And even then, forum-goers tend to only fall within the most engaged of our player types. That is a bunch of words to say, the forum community is excellent but it is not always an accurate representation of the full breadth of our playerbase.

Now, it is for that very reason that the forums are valuable, to get that feedback from our most engaged players. But is also means that polling is not going to always be accurate outside of that understanding. Which is fine for us, but can make it challenging to have meaningful conversations coming from polls if players take those very limited numbers as fact.

That is why we have leaned towards keeping polls disabled in the past, but I will let Jackie speak to any plans for the new forums.

-eric
Following up-

For the reasons listed above, we will not have the functionality available for players when the new forums launch, however, I can foresee opportunities where we would potentially grant the functionality to super active players who drive community events. As time goes on, I'll be on the look out for these opportunities and also be reading player feedback on how they would like to use the feature should it become available to them.

Thanks!
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#11 Upcoming Update of the Game Launcher

Originally Posted by JackieKo ( Original Post ) | 23.09.2022 01:56PM
Hi everyone,

The team is getting closer to completing testing for the new game launcher, however, I did want to let you all know that the testing phase will continue into next week.

That said, we know that a small handful of players are in a bad state currently. It is at this time that we are recommending that these players do a re-install to get back into a working state. I want to reiterate what I posted earlier in this thread that re-installing right now will unflag you from the testing pool, but there is a small chance you may be selected again as a tester when we do another round of testing next week. To put this in a little more perspective, around one thousand players will be selected for testing. We know this is not an ideal situation for these impacted players, so please know that we are still having conversations around compensation plans.

I also wanted to lay out how communications will be handled beginning Monday, September 26th. As weve announced earlier this week, new forums will be going live toward the end of next week and beginning Monday, these forums will be moved into a Read-Only state. We want players to still have the ability to communicate with us if they need to, so we will be opening a thread on the AHQ Forums beginning Monday morning. This will provide a path for players to report any issues and also allow us to post updates.

The game launcher banner will also be updated with a link to the AHQ Forums so players know where to navigate to get additional info. I will be posting a reminder of this plan Monday morning.

Thank you again for your patience with this project!

Jackie
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#8 New SWTOR Forums are coming!

Originally Posted by EricMusco ( Original Post ) | 23.09.2022 02:23PM
Quote:
Originally Posted by BenKatarn View Post
Now, I fully expected this answer to come up. But I gotta ask, exactly how you are even gathering feedback and where you are pulling that from? It's been mentioned in the past that you guys still use focus groups when testing out ideas for future content and stuff, and not the actual playerbase, so the fact that you won't allow your playerbase to actually do such a thing as creating polls and voting is a little disingenious when you want to engage more with the community.

As you mention, the people here on the forums can be considered the "most engaged" players. Shouldn't that be even more reason see how they react to things and engaging these people more? I understand that probably the biggest majority of players in the game still the "faceless masses" of F2P people who never spent a buck on this game, but considering this game needs to survive off subscription fees and MTX and that only people who are subscribed can even post here, I would think that this is a very important group to actually listen to to keep the revenue stream going. It's not like you send out any surveys to players or something, so I would think that the forums should be the #1 source of feedback to this game's development, but it often feels like you are just cherry-picking your feedback from parts unknown.
The forums are the place that we primarily get player feedback from even more so when it comes to PTS. We also gather it from a number of other places both official (social media, content creators) and unofficial (Discord, Reddit, Twitch) but the forums is the place we engage the most.

That, of course, is speaking specifically to feedback. Data, design goals, etc. are all a component of our decision making that goes beyond player feedback. These are things are working to be better about communicating as well to help drive better feedback.

Circling back to polls. If players like, or do not like something (or both), it is usually pretty apparent from the conversations around it. Polling adds little value from a feedback gathering standpoint since the "data" itself isn't usable to validate it. But on the flipside, forum-goers might take a poll as that data validation, which is only true in a vacuum. (Note from Jackie: That isn't to say that staff won't be using polls to gather snapshot insight. When we do use them for the sake of feedback, they will have a very direct and intended purpose.)

As stated above I think we can help here by being better about communicating our intent for things we do and changes we make. Along with being better about communicating what we are doing (or not doing) based on feedback.

-eric
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Increased rewards of Daily Resource Matrices in 7.1.1

Originally Posted by BryantWood ( Original Post ) | 23.09.2022 03:05PM

Hey Community!

Weve been keeping an eye on the inflow of Daily Resource Matrices, and will be making them easier to obtain in 7.1.1.

Weve increased inflow of Daily Resource Matrix from the following sources:
  • Group Finder Role in Need rewards 10 DRM (up from 5)
  • World Bosses reward 8 DRM on kill (up from 3)
  • Mission "[WEEKLY] Priority Targets" rewards 40 DRM (up from 20)
  • Weekly Missions for Heroic Areas reward 40 DRM (up from 20)
  • Weekly Missions for Daily Areas and Conquest Events reward 50 DRM (up from 25)
This will reduce the expected amount of Daily and Heroic missions required to upgrade gear as well as give players more options of sources for Daily Resource Matrices. Well continue to keep an eye on the flow of resources and make more adjustments as needed, so please keep the feedback coming!

See you on Dromund Kaas, I might join a party to help kill The First!
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#10 Upcoming Update of the Game Launcher

Originally Posted by JackieKo ( Original Post ) | 22.09.2022 08:38AM
Hi everyone,

The team is finishing up testing and will be doing another release in a few hours. At this time, please do not perform a re-install. When I update this thread again, that is when the new update is pushed live and we would like you to open the launcher again and let us know what state you're in.

Thank you for patience as we investigate these issues!
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#7 New SWTOR Forums are coming!

Originally Posted by JackieKo ( Original Post ) | 22.09.2022 09:49AM
Quote:
Originally Posted by Sarova View Post
You realise if the "love threads" disappear there will be riots!! For the love of all that is holy, PLEASE preserve the QUINN thread! It is a 903 page thing of beauty
I have every intention of seeing that thread get to 1k pages.

Quote:
Originally Posted by LanceDefender View Post
Where GS3?
7.1.1 info coming today! I will not post the info in this thread so as to not derail conversation about the new forums. But I do have more info coming later today, and it will be its own thread.

Regarding the CURRENT forums, we're going to be doing some prep work for next week, so you all may see some sub-forums move around. Going to do our best not to disturb your usual browsing, but I wanted to give a heads up that some of the sub-forums may be shifting at some point today/tomorrow.
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Game Update 7.1.1

Originally Posted by JackieKo ( Original Post ) | 22.09.2022 02:40PM
Hi everyone,

We wanted to give you a snapshot overview of the next update thats coming, Game Update 7.1.1, which is currently targeting a Fall 2022 release:
  • Galactic Seasons 3! We will have more details available at a later time, but we can share that this upcoming season is Galactic Gaming themed.
  • Feast of Prosperity Event returns with new rewards
  • Features for Outfitter for ability to name and favorite outfits
  • Conquest objectives for the Manaan Daily Area
  • Class balance changes (see below for more details)
Its important to note that this release could change in terms of timeline and the above content includes what is currently slated for this update at the time of this post.

I know that many of you were wondering about the release of Galactic Seasons 3 in particular, and Im happy to share that its release is targeted for this upcoming update. Were looking forward to sharing additional details soon, so be on the lookout for more info soon!

As stated in an earlier dev post, there will not be a phase of PTS for this update, however, please see the 7.1.1 Balance post that Chris Durel created that offers more insights into our plans for class balance changes. If you have any feedback, we encourage you to share your thoughts in the linked thread.

We also have seen the feedback players have provided for the R-4 bosses. The team is focusing on making adjustments to the following for 7.1.1:
  • Reducing IP-CPTs health on Veteran so the DPS check isnt as demanding
  • Adjusting the difficulty in the Overgrown Hallways to be less deadly in Story Mode
  • Reduce Lady Dominiques health slightly in Story Mode
  • Damage from Nihrot is no longer reflectable
  • Nihrot suppression grenades should no longer get caught up in the ceiling tentacles
  • The issues some players are experiencing with IP-CPT falling into the floor
While these seem to be the most common reports we are seeing for the bosses, we do welcome additional feedback. If you are reporting difficulty you are experiencing with any of the R-4 bosses, please also include details of the gear you are using.

Lastly, access to the Collectors Edition vendor has been highly requested over the years, so we are creating a path for players to access this vendor with the purchase of an access pass that can be obtained from the Cartel Market. Once the item is consumed, it will unlock the ability to speak to the CE vendor, grant access to the VIP area where the vendor is located, and it will unlock account-wide. Below are the items that are available on the vendor:
  • 7 companion customizations (Ashara Zavros, 3x Deshade, Kaliyo Djannis, Mako, Vette)
  • 5 pieces of the Imperial Trooper armor set
  • 4 Dye Modules
  • 3 Pets
  • 2 Statue stronghold decorations
  • 1 'Scanner' helmet
We will share more details about Game Update 7.1.1 in future forum posts and articles, so stay tuned for more!

Jackie
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#9 Upcoming Update of the Game Launcher

Originally Posted by JackieKo ( Original Post ) | 22.09.2022 04:40PM
Hello everyone,

A new patch was released. For players who were impacted by the previous error message, please re-open the launcher and let us know what state you are in. If you were one of the players who submitted a log file to our Support team, we would especially like to hear from you.

Thanks!
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#6 New SWTOR Forums are coming!

Originally Posted by JackieKo ( Original Post ) | 21.09.2022 09:40AM
Quote:
Originally Posted by mentalmackem View Post
This really just reads like a way to silence criticism even if it is done constructively.
Constructive criticism is welcome and always has been. We've stated that multiple times. If criticisms were entirely removed from the forums, the vast majority of the threads that currently exist would be gone, and we certainly wouldn't be moving forward with a new platform. I'm always on board with reading and gathering feedback that is helpful and constructive. My only ask has ever been that people are respectful to us and to each other.
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#5 New SWTOR Forums are coming!

Originally Posted by JackieKo ( Original Post ) | 21.09.2022 10:23AM
Quote:
Originally Posted by DarthCasus View Post
Sounds exciting! Though it kind of sucks that this is coming along so late to the community as a tool of communication and remains locked off to subs for posting. Perhaps there could be a Preferred players section so it doesn't feel so.. exclusive? I don't say this for myself but what is the point of doing a whole remodel for maybe what 100 people who still actively use the forums? Even if its just the New Players, Roleplay, Strongholds, and or Guild Recruitment sections to keep them from being so dead and fractured between subreddits and subforums.
We're having conversations about this! Just so that you all have an idea of what we're talking about, some of the factors to consider are the volume of posts which impact moderation time, the potential of opening up pockets of the forums to non-Subscribers (if so, which ones), and how we can use the gamification of the new forums to open up new paths for non-Subscribers to potentially utilize the forums. So there's a lot we're talking about, but we don't have details to share just yet. If this were to come to fruition, it will happen in a later phase. What's coming up first is ensuring that the migration is smooth and that Subscribers are in a good state before we move onto other phases. I'll be sure to update you all on this plan once we land on a decision!
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