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What did you do to the Tier 4 Command Crate RNG??

Originally Posted by EricMusco ( Original Post ) | 20.07.2017 02:47PM
Hey folks,

I wanted to address some of the questions / concerns here in the thread. First, we have made no adjustments to the drop rate of items from Command Crates since we introduced Tier 4 and rebalanced the drops from Tier 1-3. If you see that there seems to be a change in what you are experiencing at some point, throw that in bug reports and we can look into it.

Second, it is definitely our intent that 248 Legendary items are pretty uncommon from Command Crates but keep in mind that you can consistently get them from other sources. You can upgrade into one from using Unassembled Components or get them as drops from Master Mode final bosses and Veteran Gods From the Machine. This happened as part of our shift to make Galactic Command more supplementary to your gearing.

However, as with all things, please keep feedback coming! We are always open to making further changes where and if they are needed.

-eric
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#3 New items for the Contraband vendor / changes to Contraband Slot Machine

Originally Posted by KeithKanneg ( Original Post ) | 20.07.2017 11:06AM
I checked and any changes pertaining to Certificates are in the backlog, but not scheduled. Looking at the Roadmap for the next 90+ days, I don't see the priority getting raised enough to make it on the active list. I know that's not what you wanted to read, so apologies for being the bearer of bad news.

With respect to a Roadmap update, we're working on it and I'll post updates in a different thread sometime soon (so please don't ask about it here).

---Keith
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So when will BW Start giving us Info On 5.4?

Originally Posted by EricMusco ( Original Post ) | 20.07.2017 08:40AM
Quote:
Originally Posted by VedaRa View Post
Ok 5.3 is out and 5.4 is suppose to drop in Aug. So BW when are you guys going to start talking about it? You know like info in the New F.P., class changes, Rewards of Ranked PVP season 8? And word on what you are planning after Aug. would be nice too.
It's funny you should ask that! Keith is working on a forum post with this exact information in it. That post will happen either today or tomorrow.

-eric
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#5 Conquest Achievements

Originally Posted by EricMusco ( Original Post ) | 17.07.2017 04:59PM
Alright folks,

Customer support has the correct information in hand and is beginning to work again on tickets for Conquests. Please read the following on your current status and what to do next:
  • I submitted a ticket but have not received a response yet - Hold tight, you do NOT need to submit another ticket. The team will get to your ticket as soon as they can.
  • My ticket was handled but I believe the action that was taken was not correct - Please submit a new ticket. Include your old ticket information along with what you feel was incorrect.
Thank you again everyone for your patience.

-eric
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#4 Conquest Achievements

Originally Posted by EricMusco ( Original Post ) | 17.07.2017 11:03AM
Hey folks,

As a follow-up to my previous post, we are going to have CS hold on taking action against any more Conquest related tickets for the time being. This is just to ensure that the rewards they give you are in-fact the correct rewards. We are working to get the correct data to them ASAP and once we have that information in their hands, I will let you know.

Thank you again for your patience as we work through this!

-eric
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#3 Conquest Achievements

Originally Posted by EricMusco ( Original Post ) | 17.07.2017 09:11AM
Hey folks,

Thank you for not only your patience but for all of the detailed reports you have been giving us here on the forums and to customer support. It is clear from your reports that some of the data we have regarding Conquests is incorrect / mixed-up. I am working with the dev team to ensure that we have the correct information so that each of you can have your issue resolved and get the rewards that you earned.

I will provide further information as I have it.

-eric
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#4 I've kept my promise

Originally Posted by KeithKanneg ( Original Post ) | 16.07.2017 08:56PM
Quote: Originally Posted by IntegrationArch View Post
Wow my first reply from BW ever it's like getting to talk to Obiwon. To Yoda .


Keith what about DX11 game client refresh eta, or never going to happen or what about related big picture news all over the threads? Where is SWTOR going in next 1 year and more big picture wize?

Are parts of the 'PRIORITY LIST' which are not listed on the patch notes issues available in a cumulative list some place across all the builds as builds are cumulative since 1.0 bugs.?
Not quite as old as Yoda, but suspect I'd give Obiwan...

It looks like we've completely hijacked this thread, but let me address your questions and then just know I'll update the Roadmap/start a new thread that provides details about the next 90 days. Keep in mind, I've learned from last time not to commit to a date of availability!

Big picture wise is re-engaging all of our systems (Ops, FPs, PvP, Story, GSF, Strongholds), and yes, QoL which means bugs or changes with a specific focus in mind (e.g., Group Finder, performance related-both server and client, gameplay experience - removing steps - like auto-completing quests, and more). Even though we will also add or extend story content, our primary focus is on Multi-player and repeatable content.

We absolutely have a Master List of bugs in our internal database and virtually every day, we triage the list to determine what's included in the next patch. When we do QoL changes, we review areas that will be changed and see if there are bugs or enhancements we can make within those same areas. With all the recent issues, I can see why we get hammered when problems arise, but I think everyone also knows anytime you change something, you increase the risk of breaking something else. We test extensively, yet, stuff still happens.

We have a bug forum and that's reviewed every day, too. Issues are provided to our QA team, so if you have something specific, especially something game-breaking report it there. If you discover an exploit, PM Musco right away.

I'm not sure what we're doing about DX11 or DX12, but, just like how this thread started, I'll definitely have it looked into.

---Keith
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#3 I've kept my promise

Originally Posted by KeithKanneg ( Original Post ) | 16.07.2017 08:01PM
Quote: Originally Posted by IntegrationArch View Post
Lololol and funny how a very minor animation not impacting gameplay gets a possible fix but game crashing, video not working, and outfit preview bug from 2014, etc impacting a majority of players (and resubbing) is not tripping any bw comments or concerns....... for a priority to at least promise a fix.
if you are referring to the Microsoft Windows 10 crashes, that was fixed by Microsoft and if you update to the latest windows patch (KB4025342-OS Build 15063.483), that should resolve the issues. With respect to Preview bugs, we know and have made a variety of changes to it, but it still needs a lot of work, and like the animation request, it's also not game breaking, so it hasn't made it to a priority list either.

On the animation question, he had asked if we would investigate it and I said we would, so I thought it was reasonable to respond to his inquiry.

Keith---
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#2 I've kept my promise

Originally Posted by KeithKanneg ( Original Post ) | 16.07.2017 06:28PM
Quote: Originally Posted by Glzmo View Post
You could look into the "Kick the Hutball" animation change mechanic that already exists (when the "kick the hutball" buff is enabled, it plays the kick instead of the throw animation when you toss the hutball - you would just need to make it a toggle instead of a time-limited buff), it could perhaps be adapted for this with relative ease (assuming someone is a skilled enough coder).
Maybe this could even allow you to re-implement Lightsaber stances the way the original devs envisioned them (since there are no stances anymore, you could re-implement them as cosmetic stances) where the animations would change depending on the stance used.
Interesting...let me ask.

-Keith--
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I've kept my promise

Originally Posted by KeithKanneg ( Original Post ) | 16.07.2017 12:26PM
Quote: Originally Posted by SavantDreadtech View Post
Sorry dude but this still comes under asking. So promise not kept as you claim. So Keith you are off the hook.
Doesn't this fall under the, "I can't help myssssssssssseeelf category?" I did say we would seriously look into it, and we actually think it'd be a fun change. Yet, allowing custom animations or VFX changes on characters is not as simple as it may sound. It's been added to our big list, but right now, it's not a high priority change. When that happens, will definitely let you know.

Keith---
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#12 Queues on East Coast Servers

Originally Posted by KeithKanneg ( Original Post ) | 14.07.2017 01:32PM
Quote: Originally Posted by josephxp View Post
Just after i bought a subscription to WoW because i thought the maintenance would take longer
Well that made me laugh.
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