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#15 Maintenance: May 2nd, 2017

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Dienstag, 02. Mai 2017 23:26
Veröffentlicht: Dienstag, 02. Mai 2017 23:26
Geschrieben von KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 02.05.2017 09:17PM
I just had a chat with our Tech Team and they are looking into the login issues you are experiencing. We'll figure it out and get back to you. Sorry for all the apparent hardware issues today.
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#14 Maintenance: May 2nd, 2017

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Dienstag, 02. Mai 2017 22:41
Veröffentlicht: Dienstag, 02. Mai 2017 22:41
Geschrieben von KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 02.05.2017 08:32PM
Quote:
Originally Posted by FafsBG View Post
I still can't log in
EDIT: Restarted the launcher and got past the login screen and started downloading. Let's see if it works after.
Great, that's what I was going to recommend. We saw the same behavior on a few our systems, but after we restarted the launcher, all seemed fine. We'll keep an eye on this issue, too.
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#13 Maintenance: May 2nd, 2017

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Dienstag, 02. Mai 2017 22:29
Veröffentlicht: Dienstag, 02. Mai 2017 22:29
Geschrieben von KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 02.05.2017 08:21PM
Quote:
Originally Posted by Exly View Post
Congrats, you guys managed to fix things just in time for you to punch out and go home fore the day. It's amazing what people can do when they are motivated.
Some people maybe, but many of us on the team were still here making sure things continued to run smoothly.
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Collections Sale tainted by ninja-increased prices

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Dienstag, 02. Mai 2017 18:39
Veröffentlicht: Dienstag, 02. Mai 2017 18:39
Geschrieben von EricMusco
Originally Posted by EricMusco ( Original Post ) | 02.05.2017 04:30PM
What item are you seeing this on? Gold items should be 400cc unlocks (reduced to 200cc during the sale). If you are seeing a gold rarity item with a higher price than 400cc let me know exactly what the item is and we will look into it.

Thanks!

-eric
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#11 Maintenance: May 2nd, 2017

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Dienstag, 02. Mai 2017 17:41
Veröffentlicht: Dienstag, 02. Mai 2017 17:41
Geschrieben von EricMusco
Originally Posted by EricMusco ( Original Post ) | 02.05.2017 03:32PM
Hey folks,

We are still in the late stages of checking everything on the servers and working through any hiccups. Still no ETA, but we are getting closer!

-eric
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#10 Maintenance: May 2nd, 2017

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Dienstag, 02. Mai 2017 16:54
Veröffentlicht: Dienstag, 02. Mai 2017 16:54
Geschrieben von KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 02.05.2017 02:46PM
Hey everyone,

Wow, what a day trying to get everyone back in the game! As you already know, maintenance today has not gone as planned. So, I felt it was important to jump in and discuss what's transpired and what's going on.

First, during our initial validation steps this morning, anyone using BitRaider to update the SWTOR client quickly discovered nothing was actually downloaded. This delayed the opening by about an hour.

Second, as soon as we were ready to verify everything was working properly (around 11:30am CT), we found we couldn't connect to the game and were receiving a Login Server is unavailable message. Unfortunately, this was a Datacenter wide issue, preventing access to more than just SWTOR. It took a while to identify what was causing the issue, so they were unable to provide all of us with an ETA.

Third, we now have access to the game, and everyone should be able to patch their clients, but we are still having connection issues with the back-end services. Again, we don't have an ETA on full resolution, yet.

I sincerely apologize for all the delays today. I've already had discussions with all the teams involved and it remains my personal goal to have any SWTOR maintenance complete early; not be delayed like what happened today.

Thanks for your understanding and patience with us today!

---Keith
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#9 Maintenance: May 2nd, 2017

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Dienstag, 02. Mai 2017 15:58
Veröffentlicht: Dienstag, 02. Mai 2017 15:58
Geschrieben von EricMusco
Originally Posted by EricMusco ( Original Post ) | 02.05.2017 01:49PM
Quote:
Originally Posted by Tsarvong View Post
Login is fixed. Servers still down. You can download the update now though.
We may have a fix in place, but we are still verifying that everything is stable and good to go. More updates to come.

-eric
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#8 Maintenance: May 2nd, 2017

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Dienstag, 02. Mai 2017 14:47
Veröffentlicht: Dienstag, 02. Mai 2017 14:47
Geschrieben von EricMusco
Originally Posted by EricMusco ( Original Post ) | 02.05.2017 12:38PM
Quote: Originally Posted by JohnnyFoodStamp View Post
Are we getting close? i need my star wars fix and badly!! sorry to put the spurs to ya but lets make it snappy!! lol ty :-)
No ETA yet . I will pass on an ETA or any additional updates as soon as I get them.

-eric
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#7 Maintenance: May 2nd, 2017

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Dienstag, 02. Mai 2017 13:57
Veröffentlicht: Dienstag, 02. Mai 2017 13:57
Geschrieben von EricMusco
Originally Posted by EricMusco ( Original Post ) | 02.05.2017 11:48AM
Quote: Originally Posted by brother_wulfe View Post
Is there a new estimate or is it still soon ?
Don't worry, I keep bugging people for an ETA :P. Right now I don't have any ETA to provide but as soon as I have one I will let you know!

-eric
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#6 Maintenance: May 2nd, 2017

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Dienstag, 02. Mai 2017 13:52
Veröffentlicht: Dienstag, 02. Mai 2017 13:52
Geschrieben von EricMusco
Originally Posted by EricMusco ( Original Post ) | 02.05.2017 11:43AM
Hey everyone!

Status update: The issue is a bit broader in that it is impacting connectivity to our datacenters. We are working with the relevant parties to get it fixed ASAP. Once the connection issues are resolved we will be able to come online pretty quickly!

-eric
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#5 Maintenance: May 2nd, 2017

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Dienstag, 02. Mai 2017 12:57
Veröffentlicht: Dienstag, 02. Mai 2017 12:57
Geschrieben von EricMusco
Originally Posted by EricMusco ( Original Post ) | 02.05.2017 10:48AM
Hey folks!

We addressed to patching issue a little while ago, so that is all cleared up. Now we are working through the login service being unavailable. I will pass on updates as I have them.

-eric
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