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Crafting Bugs 4.1

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Donnerstag, 11. Februar 2016 10:25
Veröffentlicht: Donnerstag, 11. Februar 2016 10:25
Geschrieben von TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 11.02.2016 09:21AM
Hey all,

We are aware of these issues, and the team is actively taking a look at them.

I do, however, want to remind people to post bugs in the Bug Report forums. This is the best place to report bugs, and also includes the Known Issues list and other bug-related resources.

There have been a number of Crafting bugs reported on their already, so make sure to look and see if a thread has been created before posting your bug - each thread is effectively a new bug that needs to be researched, so multiple threads about the same thing slow stuff down.

Thanks!
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Patch 4.1a

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Donnerstag, 11. Februar 2016 10:13
Veröffentlicht: Donnerstag, 11. Februar 2016 10:13
Geschrieben von TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 11.02.2016 09:09AM
Hey folks!

Even though we had to cancel the maintenance window earlier today, we are still going to work to get 4.1a released sometime today. We have identified the issues with the patch and are going to have QA take a look and make sure they have been resolved. Once they have signed off, we will get the 4.1a show on the road.

I currently don't have any timing available, but I expect it to hit in the next few hours. I will post in this thread and edit this post once I have the exact times.

Thanks for your understanding!

-Tait
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#2 Maintenance: 11 February 2016

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Donnerstag, 11. Februar 2016 07:57
Veröffentlicht: Donnerstag, 11. Februar 2016 07:57
Geschrieben von TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 11.02.2016 06:53AM
Hey everyone,

Due to issue encountered during testing, we will not be deploying this patch right now. We are going to look into the problems we ran into, and will update you all once we have more information around the timing of 4.1a.

Thanks!

Tait
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Customer Service Hung Up On Me...

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Mittwoch, 10. Februar 2016 17:30
Veröffentlicht: Mittwoch, 10. Februar 2016 17:30
Geschrieben von EricMusco
Originally Posted by EricMusco ( Original Post ) | 10.02.2016 04:27PM
Hey folks,

I am going to close this thread down as it has started having discussions around chargebacks. I want to address this specific topic. In this instance, if a chargeback is issued against us, know that your entire Electronic Arts account (including your SWTOR account) will be banned. Do not advise players to issue a chargeback. If you believe you have an issue related to purchasing, please contact customer support.

Also, since the OP mentioned an issue related to CS. If you feel you have been mistreated, or you have an issue with a Customer Support Rep you have two options:
  • Call Customer Support and request to speak with a supervisor
  • You may reach out to the community team with details: communitysupport@swtor.com.
Thanks.

-eric
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Maintenance: 11 February 2016

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Mittwoch, 10. Februar 2016 15:28
Veröffentlicht: Mittwoch, 10. Februar 2016 15:28
Geschrieben von TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 10.02.2016 02:17PM
Hey everyone!

We will be taking the servers offline in order to apply Patch 4.1a on Tuesday, February 11th.

Details:
DATE: February 11, 2016
TIME: 5AM PST - 7AM PST (13:00 - 15:00 GMT)
VERSION: 4.1a

This patch will address a few issues: missing Crafting Schematics, unusable Alliance Alerts, Chapter X area lag, the Outlander gear that changed color schemes, and an issue that caused Chapter X to not be pushed to all eligible players.

Thank you for your patience as we maintain Star Wars: The Old Republic!
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#3 Crafting UI broken

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Mittwoch, 10. Februar 2016 12:14
Veröffentlicht: Mittwoch, 10. Februar 2016 12:14
Geschrieben von TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 10.02.2016 11:11AM
Hello again,

The aforementioned bug fix patch has been brought in to tomorrow to address this and some other critical issues. I will have more information on what is being fixed and timing later today.

-Tait
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#2 Crafting UI broken

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Mittwoch, 10. Februar 2016 10:50
Veröffentlicht: Mittwoch, 10. Februar 2016 10:50
Geschrieben von TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 10.02.2016 09:46AM
Hey folks!

The team has identified a fix for the Missing Schematic issue, and it will be resolved in a bug fix patch next week.

Thanks!
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A Kindly Old Monster

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Dienstag, 09. Februar 2016 21:25
Veröffentlicht: Dienstag, 09. Februar 2016 21:25
Geschrieben von TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 09.02.2016 08:22PM
Hey there!

We looked into this, and you haven't lost any Influence with Lokin at all. The Mission has reset, unfortunately, so you do need to go through the motions of the Mission again. When you get to the "Item hand-in" phase, you will see that Lokin has the correct amount of Influence.

-Tait
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Error 310

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Dienstag, 09. Februar 2016 19:40
Veröffentlicht: Dienstag, 09. Februar 2016 19:40
Geschrieben von EricMusco
Originally Posted by EricMusco ( Original Post ) | 09.02.2016 06:37PM
Hey folks,

I am seeing two issues raised in this thread, here are the issues and their solution:
  • Error 310 - If you are getting error 310, please completely restart your launcher. If this doesn't resolve, wait a bit and try again. This issue will resolve itself in time.
  • Slow download - If you are experiencing a slow download, please just let it finish, even if it is going slow.
These issues are a side effect of our external network issues from this morning.

-eric
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Crafting UI broken

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Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Dienstag, 09. Februar 2016 19:36
Veröffentlicht: Dienstag, 09. Februar 2016 19:36
Geschrieben von TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 09.02.2016 06:32PM
Hey folks,

This has been passed on to the team. It looks like any missing Schematics can be re-learned via the Trainer, and will give a "You already know this schematic" error.

The team is going to look into it, but please let me know if you run across something that can't be relearned at the trainer in the meantime.

Thanks!
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