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West Coast Server Issue?

Originally Posted by TaitWatson ( Original Post ) | 04.01.2016 07:33PM
Hey folks,

We are looking into the issues with the West Coast servers right now, and I'll update you as I get further information.

Thanks,

Tait
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#2 MoF - Impossible to connect ...

Originally Posted by EricMusco ( Original Post ) | 27.12.2015 07:13AM
Hey folks,

Still working through some issues but getting closer. Current ETA of 45 minutes, I will pass on more information as I have it.

-eric
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MoF - Impossible to connect ...

Originally Posted by EricMusco ( Original Post ) | 27.12.2015 05:37AM
Hey folks,

We are looking into what is going on with the Mantle of the Force, I will pass on updates as I have them.

-eric
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Bounty Contract Week - 12/22

Originally Posted by TaitWatson ( Original Post ) | 22.12.2015 10:39AM
Hey folks,

We have identified the issues that caused the Bounty Contract Week to not activate as expected. Due to the nature of the issues and the impending holiday, we will not be fixing the event and it will return as scheduled in January.

I apologize for any inconvenience, and hope you enjoy Life Day and the Double XP event!

Thanks!

-Tait
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#2 Server Restarts - 12/22

Originally Posted by TaitWatson ( Original Post ) | 22.12.2015 10:26AM
Hey everyone!

All servers are now available!

As part of this downtime, we have updated the security certificates on our Launcher Repair Utility and SWTOR Installer due to Microsoft no longer supporting the one we were using as of 1 January 2016. This, however, will result in XP and Vista users encountering errors when attempting to run the LRU or the Installer, as XP and Vista do not support the new SHA-2 certificates.

When you run the Launcher Repair Utility or Installer on XP youll get an Open File - Security Warning dialog stating that the Publisher is Unknown. You can select Run from this warning dialog. On Vista, if youre using Firefox you will see no issue. If youre using Internet Explorer or Chrome youll receive a warning that the file is unsafe (IE) or could be dangerous (Chrome). When you select Run from these errors youll get a User Access Control dialog which will Allow you to run the program.

For additional security, you can also check the MD5 Checksum of the .exe using an MD5 utility:

Launcher Repair Utility: AA37E912C2A1E8D87CEF727AF30FD54D
Installer: 6027C30B7AEA8A3A19C62D156143260A

This information will also be available on the SWTOR AHQ Page and the SWTOR section of EA Help.

Thanks!

-Tait
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Server Restarts - 12/22

Originally Posted by TaitWatson ( Original Post ) | 21.12.2015 02:42PM
Hey folks,

We're going to be restarting all servers tomorrow (12/22) around 7AM PST (3PM GMT). The downtime will be less than an hour.

The website will also be unavailable briefly during this window.

Thanks!
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#3 Rakghoul event broken

Originally Posted by EricMusco ( Original Post ) | 17.12.2015 10:19AM
Hey folks,

After further investigation, we unfortunately will be unable to address the issues with the Rakghoul Plague before the event expires on Tuesday. We apologize for any inconvenience this has caused.

For those who were looking to run the Rakghoul event, it is scheduled to return on January 12th. Thanks everyone.

-eric
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#2 Rakghoul event broken

Originally Posted by TaitWatson ( Original Post ) | 15.12.2015 12:46PM
Hey all,

After some investigation, it looks like we are not going to be able to address this issue today. We'll keep everyone updated as we learn more, but I wanted to ensure that you knew we were continuing to work on it.

-Tait
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Rakghoul event broken

Originally Posted by TaitWatson ( Original Post ) | 15.12.2015 10:19AM
Hey there!

We are looking into this issues with the Rakghoul Event, and will update you as soon as we have more information.

Thanks!
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The Force Awakens Spoilers

Originally Posted by EricMusco ( Original Post ) | 15.12.2015 09:57AM
Hey folks,

One thing ties all of us on these forums together, and that is STAR WARS. On Friday, The Force Awakens releases!!! Ahead of that there are some movie premiers, critics viewings, etc. For the next week or two, in respect of each other and your fellow STAR WARS fans, please be very cautious about posting any spoilers related to the new movie.

First, all discussion should be taking place in the STAR WARS discussion forum which you can find here. On that forum, if you are posting anything that could be considered a spoiler please use the spoiler tags. Basically, anything which hasn't been seen in one of the trailers should be looked at as a spoiler.

If you see a post which is a spoiler but is not properly tagged, please report it to the moderation team. Thanks everyone, and may the Force Awaken with you.

-eric
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