Fire Emblem Heroes Fire Emblem Warriors Pocket Mortys Star Wars: The Old Republic

Sie sind nicht eingeloggt.

Login Registrieren
Deutsch
Database
Site

I can't resub!!!!!!!!!!!!!!!!

Details
Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Freitag, 22. Juni 2018 05:58
Veröffentlicht: Freitag, 22. Juni 2018 05:58
Geschrieben von KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 22.06.2018 03:48AM
Wow. Well, we obviously have an internal communications problem as we were only notified a few minutes ago. Let me see what I can find out and get some insight about what's going on.

Keith---
Add a comment

End of June - no new content?

Details
Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Donnerstag, 21. Juni 2018 10:00
Veröffentlicht: Donnerstag, 21. Juni 2018 10:00
Geschrieben von EricMusco
Originally Posted by EricMusco ( Original Post ) | 21.06.2018 07:49AM
Quote:
Originally Posted by Master_Morak View Post
Hey Eric,

we are near end of June.
What about new content this month?
As some others in the thread have highlighted, we tried to outline our schedule in the Summer Roadmap Keith put out, here. There aren't any updates planned for June. In the roadmap Keith highlighted the changes that are coming July through September, I have also made quite a few forum posts in the PvP forum highlighting specifics of what changes are coming in 5.9.2. We are making a lot of Warzone and matchmaking changes.

Soon we will start talking about PTS for 5.9.2. Hope that answers your question!

-eric
Add a comment

#14 Cartel Coins not in account

Details
Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Montag, 18. Juni 2018 12:00
Veröffentlicht: Montag, 18. Juni 2018 12:00
Geschrieben von KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 18.06.2018 09:50AM
Quote: Originally Posted by Mzuta View Post
I just want to say i don't think it's too much to ask to only get what you pay for and nothing else. It's my mistake to buy two packs of 5500 cartel coins. I should have realized the market was on the fritz. Fine, thats my mistake give me those. don't give me one of them then charge me again. Now I am out 11000 cartel coins. I kind of wish I had my money back but hell I'll eat those too. I just do not want to be charged again. Again, it's not too much to ask. I work hard for my money as I am sure many here who play this game so I do take mistakes like this with the utmost seriousness. So I am hoping this will get resolved in a timely manner.
Based on our email conversations, you should now be all set and have all the missing coins added to your account. Apologies for it taking so long to get it resolved.

Keith---
Add a comment

#13 Cartel Coins not in account

Details
Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Donnerstag, 14. Juni 2018 19:03
Veröffentlicht: Donnerstag, 14. Juni 2018 19:03
Geschrieben von KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 14.06.2018 04:53PM
Quote:
Originally Posted by Andryah View Post
Worth requiting for emphasis.. because clearly from some of the posts here in this thread... people do not understand that any lingering issues with this DO NOT follow the normal bug/trouble reporting/resolution.

Earlier tickets, phone calls, etc won't get your needs met in this particular case... and Keith has been very transparent about what to do for anyone who had not yet received their CCs.

Anyone still not received their coins... I encourage you PLEASE... follow what Nightblazer was kind enough to requote from the EA support site. It WILL help you get your remaining issues resolved. Help them, help you.
This is great advice. If still have a Cartel Coin issue and you've only posted in this thread, but did not send an email or create a ticket, we won't have enough information to resolve your issue.

I sincerely appreciate all the patience everyone has showed and communicated in their emails. The team is working hard to get them all addressed. We've made a ton of progress, so we should be done soon.

--Keith-
Add a comment

#12 Cartel Coins not in account

Details
Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Donnerstag, 14. Juni 2018 10:56
Veröffentlicht: Donnerstag, 14. Juni 2018 10:56
Geschrieben von KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 14.06.2018 08:46AM
Quote:
Originally Posted by LadyTokemi View Post
I dont believe this your telling me now to send a email after calling twice 3 tickets and now telling me to send a email are you telling me my phone calls and tickets for the past week ment nothing this is the worst customer service garbage in the history of customer service
I wasn't trying to frustrate you, just wanted to make sure that I saw the request and helped get it handled.

My sincerest apologies to everyone this impacted. We did resolve most of the issues, but we're working through all the emails and I hope to have them all processed today.

-Keith--
Add a comment

#11 Cartel Coins not in account

Details
Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Mittwoch, 13. Juni 2018 19:43
Veröffentlicht: Mittwoch, 13. Juni 2018 19:43
Geschrieben von KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 13.06.2018 05:33PM
Quote:
Originally Posted by LadyTokemi View Post
I still have not received any of my 3150 cartel coins I purchased tho I did get my Monthly sub amount but still this is not cool almost a week now sense this mess happened.
Please make sure to send an email to Community Support with all the details I requested earlier. It'll help us resolve the issue for you.

Thanks,

Keith
Add a comment

#10 Cartel Coins not in account

Details
Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Mittwoch, 13. Juni 2018 18:54
Veröffentlicht: Mittwoch, 13. Juni 2018 18:54
Geschrieben von KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 13.06.2018 04:44PM
Quote:
Originally Posted by Syllvannes View Post
Unfortunately, the 2400 Cartel Coins have not yet been received, that have been purchased on the 7. June. Furthermore, I've called costumer support where I have been told to wait 24 - 48 hours, and the previous three tickets just appear to be automated responses.

Any chance my plea could be answered here?
It appears the 2,400 was recently granted to your account. You should be all set now.

Keith---
Add a comment

#9 Cartel Coins not in account

Details
Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Mittwoch, 13. Juni 2018 18:20
Veröffentlicht: Mittwoch, 13. Juni 2018 18:20
Geschrieben von KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 13.06.2018 04:10PM
Quote:
Originally Posted by Calwred View Post
06/13/2018 In Game Reward 5500 5609
06/13/2018 In Game Reward 1050 1159
06/13/2018 Friends Referral Subscriber Grant 100 109
06/10/2018 In Game Purchase -50 9

I made a 5500 cc purchase on Friday afternoon about 5:30 pm, I received the 1050 that I bought right after it, ty and the referral amount I got from nightraider on the EA answers site, but I am still waiting on the 5500 cc coins I purchased, they are in the log, but not in game,

Also someone has a problem with adding according to log 1159+5500=5609, shouldn't it be 6659.
Display name is calwred
I didn't think you'd notice that we gave you the 5,500 Cartel Coins and immediately took them away. Seriously, we regranted the 5,500 coins so you should be good to go now.

Keith---
Add a comment

#8 Cartel Coins not in account

Details
Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Mittwoch, 13. Juni 2018 16:28
Veröffentlicht: Mittwoch, 13. Juni 2018 16:28
Geschrieben von KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 13.06.2018 02:18PM
Quote:
Originally Posted by SoenaValon View Post
I bought parts on 08 and 09 via paysafecard. I emailed Community Support communitysupport@swtor.com at 5:23 pm today. And not yet received my coins.
That's very likely as each request has to be reviewed. And, we're receiving much more than anticipated.

For everyone submitting a request for assistance, and to speed up the investigation, please include your Account/Display Name, the amount of Coins purchased, what day you made the purchase, where you made it (e.g., our website or Amazon), and include the Amazon code(s) you used. That'll help a lot!

Thanks,

--Keith-
Add a comment

#7 Cartel Coins not in account

Details
Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Mittwoch, 13. Juni 2018 16:07
Veröffentlicht: Mittwoch, 13. Juni 2018 16:07
Geschrieben von KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 13.06.2018 01:57PM
Quote:
Originally Posted by pumsket View Post
I redeemed codes from cards I bought on the 9th instead of directly buying them and I still haven't received them. Does this have anything to do with why I might have not received them yet?
Just email Community Support communitysupport@swtor.com the codes from Amazon and we'll get that resolved for you.

Keith---
Add a comment

#6 Cartel Coins not in account

Details
Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Mittwoch, 13. Juni 2018 15:49
Veröffentlicht: Mittwoch, 13. Juni 2018 15:49
Geschrieben von KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 13.06.2018 01:38PM
Follow up! Glad to see some of you posting up that you've received your coins! For everyone who had the issue with purchased Cartel Coins, those have now been granted to your account. We're still reviewing all other transactions involving Cartel Coins and if we discover anything missing, we'll grant those additional coins.

Just to be clear, this issue affected some players who purchased coins last Thursday the 7th of June and Friday the 8th of June, 2018. What happened was a change in our communications with our commerce system. Once we realized what was happening, we rolled back the change. What took time was identifying who purchased the Coins AND did not receive them.

For everyone who submitted an email or a ticket this morning, please verify that you have received your coins. If you did receive them, please close the ticket and if you sent in an email, let us know if all is well or not.

Thanks,

Keith---
Add a comment

#5 Cartel Coins not in account

Details
Kategorie: Developer Forum Posts
Zuletzt aktualisiert: Mittwoch, 13. Juni 2018 15:31
Veröffentlicht: Mittwoch, 13. Juni 2018 15:31
Geschrieben von KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 13.06.2018 01:21PM
Quote:
Originally Posted by Szirrakas View Post
I subsribed 45 mins ago still my status is preferred in the game but im subscribed in the site.
Make sure you logged completely out of the game then restart the launcher and log back in. I checked your account and it shows you are subscribed, so you should be good to go.

Keith---
Add a comment

Neuste Tweets

SWTOR Kalender

  • Events
  • Eroberungen

Neuste Beiträge

Unterstütze TORCommunity