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Bioware Developer Forum Posts

How does our feedback work

Originally Posted by CharlesBoyd ( Original Post ) | 23.06.2017 10:10AM
So as you can all see from reading this thread, opinions tend to vary, which makes assessing story feedback very difficult

Story is a personal and emotional experience by design, so feelings about it run high and can be polarizing. It is impossible to change an experience like that retroactively through arguments or debates, so I would urge everyone to be respectful, share your thoughts, and not make it about being "right" or "wrong".

As a point of clarification, when I mentioned that we condensed the story based on feedback, it was not that we felt the overall story of KOTFE/monthly chapters were received poorly at large (quite the opposite, really) it was that the pacing of the story was widely seen as too slow/drawn out. We took that feedback, assessed our plans, ultimately agreed, and made a change.

One last note about numbers: it's commonly asked how we balance feedback against data and metrics, so this is a great place to use as an example. Numerically speaking, KOTFE and KOTET were our most successful expansions by a very significant margin. We didn't change anything in the story based on numbers (the numbers would've said to keep doing exactly what we were doing), we changed them based on the passionate feedback we received from y'all.

So keep it up! But, y'know, be cool to each other in the process
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