Bioware Developer Forum Posts

#3 Maintenance: October 23rd, 2018

Originally Posted by EricMusco ( Original Post ) | 23.10.2018 01:34PM
Hey folks,

I want to start by thanking all of you again for your patience today, certainly an extended maintenance like this is not something we want to have happen and prolonging our downtime like that is not a decision we make lightly. Let's talk about what happened.

If you look at our patch notes it looks like this entire downtime was just to push out a small update containing one change. Although that was a part of our planned downtime, it was just a very small portion. The majority of our downtime today was actually for some backend updates that we needed to make. During our testing of those backend updates it became clear there was a fairly severe account level issue. This issue impacted everything from access to our website to in-game purchases. We looked for a few opportunities to come online while leaving some services down (such as the website) but ultimately this would have been too risky to your accounts. What I mean by risk is that it could have put your account in a potentially bad state, which is not a safe thing.

We were able to resolve the underlying issue and confirmed that things are all good for accounts. Thanks everyone.

-eric
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