Bioware Developer Forum Posts
- Category: Developer Forum Posts
- Published: Saturday, January 30th, 2021
Just started to get this error message today when I try to purchase cartel coins.
Credit card info is up to date.
I also get "error code 10" and "error code 9" when trying to buy through ingame.
Again, credit card is up to date and bank is not "holding anything".
Did you try to change your browser and reset your EA password? Those troubleshooting steps helped a few players with a similar issue. Here is our article on how to reset your EA password: SW:TOR - Credentials are incorrect error.
If nothing works, contact our support team by phone. One of our agents would be able to help you verify your account: How to contact Star Wars: The Old Republic (SW:TOR) support.