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#3 January 26th Livestream Wrap-up

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Category: Developer Forum Posts
Last Updated: Friday, January 27th, 2017
Published: Friday, January 27th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 27.01.2017 11:17AM
Hey folks,

Keep the questions coming! I am taking them to the team to get answers. Just letting you know they aren't falling into a vacuum, answers are coming.

-eric
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#8 Suspending Game Logins

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Category: Developer Forum Posts
Last Updated: Friday, January 27th, 2017
Published: Friday, January 27th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 27.01.2017 10:49AM
We are double checking the servers right now to ensure everything is fine and assuming that passes, we will be bringing them up. We aren't too far off now!

-eric
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#7 Suspending Game Logins

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Category: Developer Forum Posts
Last Updated: Friday, January 27th, 2017
Published: Friday, January 27th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 27.01.2017 10:28AM
Hey folks,

Quick update, the servers aren't going to be up quite as quick as I said before. New ETA is another 30 minutes from right now, apologies for the delay.

-eric
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#6 Suspending Game Logins

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Category: Developer Forum Posts
Last Updated: Friday, January 27th, 2017
Published: Friday, January 27th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 27.01.2017 10:18AM
Quote: Originally Posted by antiyoda View Post
Maybe a reward for those who reported instead of exploited?
Keith (my boss) and I were talking about this very thing. We certainly want to reward the good (not exploiting and reporting it) over the bad (exploiting). Maybe we can do something like this in the future!

I just imagine everyone waiting around for us to introduce an exploit so everyone can start spamming my inbox and CS with reports to get their reward lol.

-eric
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#5 Suspending Game Logins

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Category: Developer Forum Posts
Last Updated: Friday, January 27th, 2017
Published: Friday, January 27th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 27.01.2017 09:59AM
Quote: Originally Posted by Talon_strikes View Post
Thanks for the update Eric. Will the cheaters be sanctioned for this? Or will there be a rollback?
Next steps are now that it is fixed, looking into if anyone abused it. I someone abused it, they exploited, and appropriate action will be taken against them. We might take their ill-gotten gains, but no rollbacks or anything like that.

As a side note, there were quite a few individuals who reported the issue very quickly to both myself, and to Customer Support. A special thanks to everyone who did! This always allows us to jump on addressing the issue as quickly as possible to stop it from becoming wide-spread.

-eric
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#4 Suspending Game Logins

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Category: Developer Forum Posts
Last Updated: Friday, January 27th, 2017
Published: Friday, January 27th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 27.01.2017 09:47AM
Alright friends, let's talk about why we had the emergency maintenance. There was an issue that when someone in certain zones completed a Mission and hit the accept button to complete it, they would receive the rewards but the Mission wouldn't actually complete. This meant someone could infinitely hit the accept button over and over again and reap those rewards.

This created a bad situation for two reasons. First, it was extremely exploitable. Two, someone could get stuck where they couldn't progress because of their Mission not completing. For this reason we brought the servers down and started exploring if we could fix it live, without a patch (we can!).

We believe we can get this issue resolved and get the servers back online within about 45 minutes from the time of my post (hopefully sooner!). I will continue to pass on updates as I have them, thanks everyone.

-eric
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#3 Suspending Game Logins

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Category: Developer Forum Posts
Last Updated: Friday, January 27th, 2017
Published: Friday, January 27th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 27.01.2017 09:24AM
We are expanding to bring all servers down. The current plan is that this will be a restart and not a full maintenance so they shouldn't be down for too long.

I will pass on more updates as I have them!

-eric
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#2 Suspending Game Logins

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Category: Developer Forum Posts
Last Updated: Friday, January 27th, 2017
Published: Friday, January 27th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 27.01.2017 09:03AM
Quote:
Originally Posted by JattaGin View Post
Was just trying to log in two minutes ago but couldn't. Came here and saw Eric already posted a message. Glad it's not an error on my side. Curious what "issue" it could be.
I was trying to level my Agent and I kept running into other people. I just thought I would get some alone time on the server

Kidding of course(or am I!?!?), we'll talk about what is going on once we get through our investigation.

-eric
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Suspending Game Logins

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Category: Developer Forum Posts
Last Updated: Friday, January 27th, 2017
Published: Friday, January 27th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 27.01.2017 08:56AM
Hey folks,

We are temporarily suspending logins on all SWTOR servers as we investigate an issue. During this period the Shadowlands will be unavailable. I will share more details and timing as I have them.

-eric
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January 26th Livestream Wrap-up

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Category: Developer Forum Posts
Last Updated: Thursday, January 26th, 2017
Published: Thursday, January 26th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 26.01.2017 04:48PM
Thank you everyone for tuning in! If you missed it, here is what we discussed.

On Tuesday we released Game Update 5.1 - Defend the Throne
  • Master Mode Chapters
  • 5 new Uprisings
  • Galactic Command Gearing Changes -- We know that the changes in 5.1 are just the start. We are looking into simplifying, making faster, and making more alt friendly the gearing in GC. We are also looking into making getting through Command Ranks faster.

Coming in April, Game Update 5.2 which will include
  • Brand new story arc on Iokath. The Empire and Republic are fighting over control of the planet and you, as the Alliance Commander will choose who to side with.
  • Two returning Companions: Quinn and Elara.
  • After completing Iokath's storyline, it opens up into a new daily area.
  • Coming with Iokath is the first boss of a new Operation. Each subsequent boss will be released in the future with the entire Op being completely released this year.
  • We are planning to have a PTS for 5.2 in the next few weeks. More details to follow.

-eric
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