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#4 Maintenance: 27 October 2015

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Category: Developer Forum Posts
Last Updated: Tuesday, October 27th, 2015
Published: Tuesday, October 27th, 2015
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 27.10.2015 06:32AM
Upon bringing the servers live we quickly noticed an issue with the patch being downloaded. We have once again taken the servers offline to resolve that issue.

I will pass on more information as I have it!

-eric
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Customer support about equipment removal

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Category: Developer Forum Posts
Last Updated: Friday, October 23rd, 2015
Published: Friday, October 23rd, 2015
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 23.10.2015 02:54PM
Hey folks,

For the question at hand about why equipment was removed from various vendors, this is due primarily to stat changes. With the release of Fallen Empire, we essentially made that gear obsolete due to the new stat configurations and formulas. This meant the best option was to remove those items. Obviously, this raises the main concern of the support call which is the appearances of those armor sets.

The dev team informs us that virtually all of the core armor appearances previously on those vendors can still be located throughout the game. The majority of the old armor sets can be found via Crafting rewards, Missions, and Heroic Mission rewards. Now, there may be some variants of these core armor sets which are no longer available, but well adjust that over time and slowly re-add pieces. If there are specific armor sets that can no longer be found, send the information to the Community Team and well pass it along.

Taking a bite out of the people who can help with getting you back into the game, helping you restore missing items or characters, and addressing any billing issues, really isnt a good use of your time, or theirs. As a general note, if you guys have feedback or questions about design decisions or development philosophy, come to the forums and raise it here. Going to Customer Support is not the correct place for that (and we will ask CS agents to direct you appropriately).

Thank you all for your understanding and hope that clears up any confusion on the issue.

-eric
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Maintenance: 27 October 2015

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Category: Developer Forum Posts
Last Updated: Friday, October 23rd, 2015
Published: Friday, October 23rd, 2015
Written by TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 23.10.2015 01:58PM
Hey everyone,

We will be bringing down the servers in order to deploy Game Update 4.0.1 on Tuesday, October 27th.

Date: Tuesday, October 27th 2015
Time: 2AM - 7AM PDT (9AM - 2PM GMT)
Version: 4.0.1

Patch Notes will be available next week!

Thanks!
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Companion Locator Terminal

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Category: Developer Forum Posts
Last Updated: Thursday, October 22nd, 2015
Published: Thursday, October 22nd, 2015
Written by TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 22.10.2015 10:14AM
Hey everyone,

The Companion Locator Terminal is bugged as many have guessed. We didn't have a fix ready for it in time for 4.0a, but are aiming for 4.0.1, which will most likely be on Tuesday with the release of the expansion.

-Tait
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#2 Companion gear did not return !!!

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Category: Developer Forum Posts
Last Updated: Thursday, October 22nd, 2015
Published: Thursday, October 22nd, 2015
Written by TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 22.10.2015 10:12AM
Quote:
Originally Posted by echis View Post
This! What on earth is this, Bioware?
Like it says in the Patch Note about the equipment return, you were also sent the new starting gear for any Companion you had unlocked prior to 4.0 so that you wouldn't have to remake a character if you wanted the new options.
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Left story at beginning of Chapter 4, now clicking play won't let back in.

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Category: Developer Forum Posts
Last Updated: Thursday, October 22nd, 2015
Published: Thursday, October 22nd, 2015
Written by TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 22.10.2015 10:08AM
Quote: Originally Posted by Boroth View Post
Found a workaround

http://answers.ea.com/t5/STAR-WARS-T.../4887661#M2631
Glad you were able to find a workaround! We'll still look into the overlying issue so that you don't have to reset the Chapter, though.

-Tait
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