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#3 Problems loading

Originally Posted by TaitWatson ( Original Post ) | 03.11.2015 02:53PM
Hey all, we had an issue with a connection between our VA and IE datacenters. We switched to a different connection and everything appears to be recovering.

If you haven't already, try closing your game client and reconnecting.

Thanks!
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Maintenance: 4 November 2015

Originally Posted by TaitWatson ( Original Post ) | 03.11.2015 02:09PM
Hey everyone,

We will be bringing down the servers in order to deploy Patch 4.0.1a.

Date: November 4th, 2015
Time: 5AM - 7AM PST (1PM - 3PM GMT)
Version: 4.0.1a

Patch Notes will be available tomorrow morning.

Thanks!
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Shadowlands Down

Originally Posted by EricMusco ( Original Post ) | 02.11.2015 08:57PM
Hey folks,

We are investigating the Shadowlands server being unavailable. I will pass on updates as I have them.

-eric
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#2 Problems loading

Originally Posted by TaitWatson ( Original Post ) | 29.10.2015 07:54AM
Hey again!

Try relogging now! If you're still not able to get in, please let me know what server you're attempting to connect to.

Thanks!
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Problems loading

Originally Posted by TaitWatson ( Original Post ) | 29.10.2015 07:47AM
Hey everyone,

We're looking into this! I'll keep you updated as I learn more.

-Tait
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#2 Lets Chat Cartel Market and You: New pack design (Underworld Alliance)

Originally Posted by TobyMcCall ( Original Post ) | 28.10.2015 02:21PM
Thank you all for your responses. This is exactly the kind of dialogue I hoped for. Let me try to reiterate some of the issues youre bringing up.

Firstly, I understand you feel that fewer items in the pack makes the pack feel less valuable. One of our goals in the 4.0 restructure was to consolidate the packs by removing some of the items that player feedback showed felt like clutter. I think its clear we may have over-tuned that and we will make changes based on the valuable feedback this thread is already providing.

Secondly, you feel the companion gift item isnt as valuable as XP boosts, Jawa Crafting Materials and Reputation Certifications. So, if we add more items to the pack, you feel these items should be included.

Additionally, you feel that fewer chances, or rolls, on a Gold item feels like the pack has less value. The pre 4.0 pack structure provided two chances at a SuperRare (Gold) items. The post 4.0 structure combined those two chances into one. Mathematically, this one chance to drop a Gold item has more than the combined percent chance of both the pre 4.0 pack structure chances, effectively making it better for the buyer. However, no matter what the math is, if opening a pack feels less valuable, then we missed our mark and we will work to correct that.

I want to thank you guys for taking time to make your posts. They are well thought-out and constructive. Ill continue to monitor them and communicate your feedback to the team, so keep it up. I also want to assure you that it is always our goal to make your Cartel Market experience a fun and exciting addition to Star Wars: The Old Republic. I truly believe achieving that goal is an iterative process that requires great communication like were having now.
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#2 Lets Chat Cartel Market and You: Bronze, Silver, Gold, and Category Packs

Originally Posted by TobyMcCall ( Original Post ) | 28.10.2015 02:24PM
Thank you all for your responses. This is exactly the kind of dialogue I hoped for. Let me try to reiterate some of the issues youre bringing up.

Firstly, I understand that there is some question as to why certain packs, we call them Category packs, dont have a Bronze, Silver or Gold quality pack type. The answer is that some item categories such as Emotes, Titles and Toys had too few items of each quality type to warrant a separate pack. So we combined them into one pack containing all quality types.

Secondly, you feel the contents of the Bronze, Silver, and Gold packs (BSG packs) should be listed in some way so you can see what items you have a chance of getting. Generally, you feel the concept of BSG packs are valuable, you just want to know more about whats in them so you can make your purchase accordingly.

Additionally, keep in mind that the contents of these packs will change. Each time we release a new pack, we add the items contained in that pack to the appropriate BSG or Category pack. For example, the Gold Armor pack contains the Gold armor sets contained in the Force Alliance pack. When the Underworld Alliance pack is released, we update the Gold Armor pack to include the Gold armor sets from the Underworld Alliance pack. This is true for BSG Mount and BSG Decoration packs. Likewise, any Toys, Crystals, Titles, Weapons etc., included in the currently released pack will be added to their respective category packs. This means that when a pack is no longer available, the items from those packs are still available in their respective BSG or category packs.

Finally, you feel the pricing isnt what you would like and I appreciate the examples and comparisons some of your posts provide.

I want to thank you guys for taking time to make your posts. They are well thought-out and constructive. Ill continue to monitor them and communicate your feedback to the team, so keep it up. I also want to assure you that it is always our goal is to make your Cartel Market experience a fun and exciting addition to Star Wars: The Old Republic. I truly believe achieving that goal is an iterative process that requires great communication like were having now.
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Downtime: 29 October 2015

Originally Posted by TaitWatson ( Original Post ) | 28.10.2015 03:07PM
Hey everyone!

We will be having a brief downtime tomorrow, October 29th, to activate additional hardware to increase server capacity.

The servers will be unavailable from 5AM PDT to 6AM PDT (12PM 1PM GMT).

Thanks!

-Tait
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New Packs are bugged and give 90% Bronze items

Originally Posted by EricMusco ( Original Post ) | 28.10.2015 03:00PM
Hey folks,

We wanted to make sure to jump in the thread and clarify, the drop rates that you experienced in that Hypercrate are not a bug. Unfortunately the information provided by CS from that in-game ticket was in error, and we are working with them to adjust any miscommunication. Keep in mind that with 4.0 there were changes to the items that are found in each pack, with the goal of getting you better quality items overall. This morning one of our Cartel Market Designers, Toby McCall, posted two threads looking for feedback on these very changes. If you feel unhappy with the results of buying packs, or a Hypercrates, definitely head on over to those threads and give your feedback.

Apologies for any confusion, thanks!

-eric
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