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#19 Game Update 5.4a

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Category: Developer Forum Posts
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 03:34PM
Alright folks, I have some updates for you.

Initial testing of the fix is looking very promising. The strange issues that you saw (such as missing components on the interface) are not present and everything appears to be working as it should once again. This is not a guarantee as we haven't checked everything, but it is a great start.

With that in mind, we have begun the process of taking the fixed patch and moving it to the live servers. This process will take around 2 hours. Then, we need to verify that everything remained stable and is still working as intended.

Assuming everything goes well, we are hopeful that the servers will be live again in around 3 hours from now. I will pass on updated information as soon as I have it. Thank you everyone for your patience today.

-eric
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#18 Game Update 5.4a

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Category: Developer Forum Posts
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 03:16PM
Quote:
Originally Posted by UltraFlashStar View Post
so how long is it till the game comes up again?
Still no ETA but the team is actively testing a possible fix. Once I have updated information from that test, I will pass it on.

-eric
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#17 Game Update 5.4a

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Category: Developer Forum Posts
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 03:13PM
Quote: Originally Posted by Thaladan View Post
what's the problem exactly? to make issue so long? don't say it's again a conquest problem damn it..each patch it's conquest thing...
This is complicated to answer but once we get everything resolved and the game live again we will make sure to explain what happened. Rest assured, it has nothing to do with Conquests.

-eric
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#16 Game Update 5.4a

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Category: Developer Forum Posts
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 02:36PM
Quote:
Originally Posted by xXTideZXx View Post
How quickly after testing would the servers be up, granted that the test is successful?
Good question. The test itself will take some time (which is getting underway now). I will need to hear what happens from that before we go into the ETA of getting it live, there are still a lot of moving parts.

I am hoping to have more detailed information following the test on next steps and a possible ETA.

-eric
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#15 Game Update 5.4a

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Category: Developer Forum Posts
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 02:14PM
Hey folks,

That possible fix we were building is getting closer for us to begin testing. We are probably around 45-60 minutes away from that. As soon as I get information around that fix and our testing, I will let you know.

-eric
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#14 Game Update 5.4a

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Category: Developer Forum Posts
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 01:30PM
Quote: Originally Posted by DraonaiMimnov View Post
So, is this you saying you can't do another 2 weeks on the Double Exp/CXP event?
I have seen this come up quite a bit in the thread, so lemme tackle it! We don't really have the ability to extend it with the patch today. To put that change in now is risky and could create some issues, which we certainly don't want more of today.

However, Keith, Charles, and the team are highly aware of this request and talking about what options we have for this. It may not be today, but if we can get something done around this, one of us will let you know!

-eric
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#13 Game Update 5.4a

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Category: Developer Forum Posts
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 01:23PM
Quote: Originally Posted by Hockster View Post
Is this latest debacle going to reset conquests again. Thursday patches haven't been very successful. Well patches in general are often a disaster, so yeah.....
It shouldn't. That only happened last week because the Conquest schedule was adjusted outside of the normal Tuesday reset, since we delayed the update. An actual Thursday update isn't the issue, only if we touch the schedule (which we haven't).

-eric
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#12 Game Update 5.4a

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Category: Developer Forum Posts
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 01:21PM
Quote: Originally Posted by Tsillah View Post
It's alright. Get the game fixed and keep posting here. I appreciate the fact that you are posting regularly in this thread more than anything else to be honest.
That I can do
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#11 Game Update 5.4a

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Category: Developer Forum Posts
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 01:14PM
Alright, fair consensus seems to stop doing codes. I hear you on them being shareable like the Cantina code is optimal, but it isn't how they work currently. With that in mind I am going to hold off on it. Again, I apologize if people felt slighted, I only meant it is as a fun downtime killer! I will be more sensitive to that in the future.

Again, we are actively moving towards a possible fix now. We then need to test it to ensure it corrected the issues of this morning. I will pass on updates as I have them.

-eric
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#10 Game Update 5.4a

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Category: Developer Forum Posts
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 01:05PM
First, make sure you have checked my most recent status update here.

Second, I apologize if the codes are rubbing people the wrong way. They are not meant to be any kind of compensation for downtime, or anything like that. Merely, we are all sitting here on the forums waiting for the issue to get resolved. In the past we have done something similar as a way for people get some bonus stuff for free while they wait. Everyone is not going to get them, but it could be a nice bonus if you do.

The first batch of 15 codes was not the "rain,' that was just the start. Normally I continually do posts like that the entire time we are down but I don't want to be pouring salt in the wound either. Tell me your feeling on this, do you want me to continue putting out codes while we are down? Or is it just making it worse?

-eric
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#9 Game Update 5.4a

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Category: Developer Forum Posts
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 12:54PM
Hey folks,

Quick update. The team has a possible fix for the issues that cropped up this morning. To get them in place for testing is going to take approximately 2 hours from now, and then we can begin running that patch through testing. It is likely that over the next 2 hours I won't have much in the way of updates until we get into testing. Should that change, I will let you know.

-eric
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#8 Game Update 5.4a

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Category: Developer Forum Posts
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 12:28PM
Quote: Originally Posted by darthscotty View Post
Time for the codes to Rain?
Rain is requested, rain is received. These are all unique codes (1 redeem per person), and I know there are concerns about bots. I am gonna put them into spoiler tags so that should there be bots (which I haven't seen evidence of, just fast people) they can't scrape them as easily.

Spoiler


Spoiler


Spoiler


Good luck!

-eric
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