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#3 "Launcher is being updated. Please wait"

Originally Posted by EricMusco ( Original Post ) | 01.08.2017 09:38AM
One other note. I know many of you are going into "troubleshoot" mode to try to get the issue resolved. Until we clear things up on our side there is nothing you can do to get through the launcher so hold tight! I will let you know when the issue is resolved and if there are any steps you need to take to get in.

-eric
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#2 "Launcher is being updated. Please wait"

Originally Posted by EricMusco ( Original Post ) | 01.08.2017 09:37AM
Quote:
Originally Posted by cadencepulse View Post
Do you mean soon -- or soon ?
It looks like a soon turned into a soon. The team is getting closer to having the launcher patching resolved but it is still down at the moment. I don't have an ETA yet but I will let you know as soon as I have more information. I appreciate your patience!

-eric
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"Launcher is being updated. Please wait"

Originally Posted by EricMusco ( Original Post ) | 01.08.2017 08:53AM
Quote:
Originally Posted by RoosterV View Post
I just spoke to a customer service person and they said that this is worldwide and everyone should wait 30 to 45 min for launcher to update. Can I get confirmation on this? It isn't updating very fast and there was no mention about it on the twitter.
We had a launcher patch which was deployed this morning. There was a small issue with the deployment that the team is working through right now. You should be able to get back in soon. I will pass on info as I have it.

-eric
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#3 List of Scheduled Maintenance - August

Originally Posted by EricMusco ( Original Post ) | 31.07.2017 02:18PM
Quote: Originally Posted by ImmortalLowlife View Post
Hey Eric, any idea when we'll get more info about what content is confirmed for 5.4? Maybe a dev twitch stream like y'all used to do?
Keith's post here talks quite a bit about specifics in 5.4: http://www.swtor.com/community/showthread.php?t=928103. Aside from that, I would like to start posting the specific class changes that are coming sometime this week if I can. Same of S8 rewards.

-eric
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#2 List of Scheduled Maintenance - August

Originally Posted by EricMusco ( Original Post ) | 31.07.2017 08:10AM
Although not a maintenance, something to be aware of is a launcher patch which will occur this week. On Tuesday at 9AM Central we are going to deploy a patch to the SWTOR launcher. This will have no downtime and no effect on gameplay. It just means the first time you login after 9AM Tuesday your launcher will update.

No patch notes or anything for it as there are no changes, just some back-end stuff for the launcher. Again, there is no downtime or gameplay impact.

-eric
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List of Scheduled Maintenance - August

Originally Posted by EricMusco ( Original Post ) | 31.07.2017 07:48AM
Hey folks,

Here are all of the scheduled maintenance for the month of August:
  • Tuesday, August 8th - Back-end maintenance, no patch
  • Tuesday, August 22nd - Game Update 5.4
Thanks everyone.

-eric
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Server Merge Discussion Thread

Originally Posted by KeithKanneg ( Original Post ) | 29.07.2017 08:09AM
Quote:
Originally Posted by Icykill_ View Post
I decided to ask Keith what's happening in his Roadmap thread because he seems to be ignoring this one and we still have no news. You'd think something like this should be in the road map or at least a timeline of when we can expect some info on the subject
http://www.swtor.com/community/showt...928103&page=71
Thanks for the /slap! Yep, we haven't been communicating anything about our server plans, but I have dropped a number of hints. Even in the interview I did, I said we are considering virtually everything in this thread, plus a ton of other technical details.

I know you all know this, but I'll remind you anyway, if a server merge was the direction, then we need to make sure we understand the reasons why players don't want to move. We have hardware/software, connectivity, and database considerations. We also have a ton of in-game 'things' to consider like Legacy Cargo Hold slots across multiple-servers, decorations and Strongholds, currency caps, merging of Legacies, number of characters on a server, keeping guilds and guild assets intact, and more. You also have Conquests and the domination of large guilds over everyone else, area respawn rates, and so on.

Lastly, as we've done with our East Coast servers, we need to upgrade the environment to ensure it's a great experience for everyone. I am very hopeful I can layout the game plan for you in the upcoming Roadmap. I'm not committing to that, yet, as there are a number of questions I need answered before I can give you any further insight.

Have a great weekend,

Keith---
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#11 Discussion Topic: Game Update 5.4 and the Next Roadmap

Originally Posted by KeithKanneg ( Original Post ) | 29.07.2017 06:45AM
Quote:
Originally Posted by DarthDymond View Post
Heaven forbid game designers actually be in charge of the design for their game.

Developers should take player feedback into account as one factor --and an important factor at that-- that goes into their decision-making process for the game. But it is never going to be the only factor. Doing exactly what the players say is both practically impossible (so many different players want so many different things, there is no way they have the resources to implement them all at once) and logically impossible (some players want [X] and some players explicitly want [NOT X]). The playerbase isn't some monolith with a singular vision for the game anyway.

So sometimes they're going to look at player feedback and say "Hey, this player feedback has an idea we like that we can fully implement" (e.g. removing training costs).

Sometimes they're going to look at player feedback and say "Hey, this feedback has an idea we like, but we just don't have the resources to implement it right now, we'll keep it in mind for later" (e.g. everything they add to their "wall of crazy").

Sometimes they're going to look at feedback and say "Hey, we have one idea for how this should be, players are telling us they want something different, we'll try to meet them half-way" (e.g. taking their idea for GC to be the entirety of end-game gearing, players' feedback that it should be removed completely, and compromising by bringing back gear drops and gear currencies and moving GC to a supplemental role in gearing up).

Sometimes they're going to look at feedback and say "Hey, that's just not something that jibes with our vision for the game, so we're not going to do that."

IMO that's exactly the way designers should go about their game development, and it seems to be something BW is doing.
You nailed it.

Even though it may not be apparent, I send so many of your suggestions to the Dev Team. We discuss them, debate them, then if we like something, we determine the effort, and decide when to do it. Keep in mind, we have to work to a schedule to ensure we deliver all agreed upon parts at the right time.

What may seem a simple change could very well add weeks of not just Development time, but Engineering, QA, reschedule of VO recordings, localization, and more. Although I'm notorious about asking for changes mid-stream, we desperately try not to, as it can impact everyone and cause schedule delays.

--Keith-
ps...sorry for all the posts seemingly all at once. We've been heads down this past week on various planning activities (including the Roadmap update) and realized we hadn't kept you apprised.
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#10 Discussion Topic: Game Update 5.4 and the Next Roadmap

Originally Posted by KeithKanneg ( Original Post ) | 29.07.2017 06:00AM
Quote:
Originally Posted by Icykill_ View Post
Actually a lot of us want Bolster to go back to 250, which is as high as possible, 242 is not as high as possible. I guess you didnt read the whole thread or count how many individuals actually asked for that.
We did read the whole thread and remember we didn't offer that as an option as progression is still part of PvP. Moving Bolster to 250 virtually eliminates the need to get gear and reduces the value for those who have earned Tier 4 pieces.

The right answer is we need to resolve the PvP gearing issues, so Bolster gets removed as a central issue.

Keith---
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#9 Discussion Topic: Game Update 5.4 and the Next Roadmap

Originally Posted by KeithKanneg ( Original Post ) | 29.07.2017 05:34AM
Quote:
Originally Posted by revkashepard View Post
Will it screw up Preferred Status players? Or you just don't care about all your players
Actually, we do care about all of our players. That's why we will address currencies and content access for all players this year, too.

---Keith
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#8 Discussion Topic: Game Update 5.4 and the Next Roadmap

Originally Posted by KeithKanneg ( Original Post ) | 28.07.2017 08:39PM
Quote:
Originally Posted by snakehachi View Post
1. does the swtor dev team believe that we will ever see a return to form for operations? ex: an ops with lets say 5 bosses ON LAUNCH opposed to 1 boss every month.
2. will the game ever return to its more MMO roots? ex: having explorable planets with questing like in the revan expansion, vanilla or (my personal favorite) oricon? NOTE: im not referring to video cutscenes at all either. i like it exactly as is, the traditional kotor style
Great questions. As I outlined in the Roadmap, we are returning to our MMO roots, but as everyone knows, we were focused on story development and left most MMO content alone for the past couple years.

To change our direction, we had to retool, reorganize, hire new talent, and get everyone on board with the changed direction. That takes time, so we made a choice and decided to release the Operation Boss encounters one at a time. This gave us more time to design, polish, test, and get insight directly from players, versus making everyone wait all year before we released 5 new bosses.

It wasn't an easy decision, as we knew we were going to be criticized while impacting progression efforts. But, honestly, it was the right call. We're discussing future content, how to release it, what's going to be included, and when, but we won't be ready to disclose our next year's plans for a while.

I know that's vague, yet it gives you an idea of where we're headed.

---Keith
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#7 Discussion Topic: Game Update 5.4 and the Next Roadmap

Originally Posted by KeithKanneg ( Original Post ) | 28.07.2017 04:45PM
Quote:
Originally Posted by Seelvir View Post
Please ... please tell me that we'll have to defend our trains from masked bandits mounted on steeds of some biological or mechanical variety. We need a whole mini game where we ride Collicoid-Games-Esque turrets mounted on the tops of our Stronghold-Trains, and when we get overwhlemed and the masked bandits board, we dismount and defend the train with our sabers and blasters.

Rewards? I think a weekly crate with a guaranteed 248 sounds about right. A SELECTABLE 248.

Also, please PvP this too.

I don't think that's asking too much. That's like, what? A few days of development? At MOST?

Oh, almost forgot, guild stronghold trains can be used for guild-v-guild PvP for like a dozen crates of 248 gear per winner per week. That's like, a few extra hours of dev time.

I'm looking forward to this content. Thank you!

EDIT: ALSO, the reward crates should be delivered by a swooning companion of the player's choice. This needs a whole unboxing interface of epic companion swoonage, like the new unboxing interface you guys unveiled a while back. That's like another few hours dev time. Totally.
This! Note to self, get these suggestions over to the Dev Team immediately. Think about what can be done in just a few days of effort! Yah, if only!

Thanks for ending the week with a smile!

--Keith-
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