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List of Scheduled Maintenance - July

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Category: Developer Forum Posts
Last Updated: Wednesday, June 28th, 2017
Published: Wednesday, June 28th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 28.06.2017 08:44AM
Hey folks,

Here are all of the scheduled maintenance for the month of July:
  • Tuesday, July 11th - Game Update 5.3
  • Tuesday, July 25th - Back-end maintenance, no patch
Thanks everyone.

-eric
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#7 Update on Roadmap

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Category: Developer Forum Posts
Last Updated: Tuesday, May 30th, 2017
Published: Tuesday, May 30th, 2017
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 30.05.2017 04:35PM
Hey all,

There were skeptics among you regarding my ability to deliver the Roadmap in May - I'm sitting here in disbelief having to acknowledge you just might be right!

I realize we have all-day tomorrow, too, but I didn't want to wait until the very last day to provide an update. The Roadmap is nearly there! I'm still making a number of adjustments based on internal reviews and working diligently to get them included and signed off.

My goal now is to get it out this week, so until it's ready to go I'll commit to providing you with a daily update through Friday. To be honest, I definitely underestimated the amount of time this was going to take.

Humbly, Keith
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#13 East Coast Server Issues

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Category: Developer Forum Posts
Last Updated: Tuesday, May 30th, 2017
Published: Tuesday, May 30th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 30.05.2017 01:31PM
Hey folks,

A few updates for you! First, we have isolated what caused the issues this morning and the team is working to resolve them. We are looking at around a 30 minute ETA from right now.

Due to the nature of the issue, there is a small chance for a rollback to have occurred. From what we can see, most users will not be impacted by a rollback when the servers are live again. If any of you do experience a rollback, it should be minor and up to an absolute maximum of an hour. Again, majority of you should not be impacted at all.

Reminder that this only impacted East Coast servers. Thanks everyone, I will post more updates as I have them.

-eric
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#12 East Coast Server Issues

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Category: Developer Forum Posts
Last Updated: Tuesday, May 30th, 2017
Published: Tuesday, May 30th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 30.05.2017 12:34PM
Hey folks,

The team is still trying to work through everything to ensure it doesn't happen again after we come online. Unfortunately I still do not have an ETA but as soon as I have one, you will too!

-eric
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#11 East Coast Server Issues

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Category: Developer Forum Posts
Last Updated: Tuesday, May 30th, 2017
Published: Tuesday, May 30th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 30.05.2017 11:54AM
Hey folks,

The team is still working through the issues and I have no ETA at this time. I will pass on new information as I have it.

As a note, I edited the thread title to encompass more than just Shadowlands.

-eric
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#9 East Coast Server Issues

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Category: Developer Forum Posts
Last Updated: Tuesday, May 30th, 2017
Published: Tuesday, May 30th, 2017
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 29.05.2017 10:35PM
Quote:
Originally Posted by Nmyownworld View Post
Thank you. I was ingame, and got the invisible walls experience -- my character could not move beyond a certain area, as though blocked by invisible walls. No travel options worked -- Stronghold, Fleet, nor Quick Travel. Then, I was dumped to the character selection screen. Then, the game stopped responding and I had to manually shut it down. Logged back into the game, and got the "queue" message for all the servers (all East Coast) servers I have characters on.
Thanks. I've passed on the additional information to the Tech teams.
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#6 East Coast Server Issues

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Category: Developer Forum Posts
Last Updated: Tuesday, May 30th, 2017
Published: Tuesday, May 30th, 2017
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 29.05.2017 11:47PM
We've made a bit of progress, so you should be able to login and function now. We're still working on the issue and do not consider this resolved, yet.
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#5 East Coast Server Issues

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Category: Developer Forum Posts
Last Updated: Tuesday, May 30th, 2017
Published: Tuesday, May 30th, 2017
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 29.05.2017 11:59PM
Ok. We now consider this to be resolved. Apologies for the issues tonight and thanks for the additional information. Have a good week.
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