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Server Restarts - 12/14

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Category: Developer Forum Posts
Last Updated: Monday, December 14th, 2015
Published: Monday, December 14th, 2015
Written by TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 14.12.2015 09:19AM
Hey everyone,

We will be taking down all servers shortly in order to perform a preventative measure against the issues seen on multiple servers over the weekend.

The downtime is estimated to last 60 minutes.

Thanks for your understanding!
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Jedi Covenant Issues

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Category: Developer Forum Posts
Last Updated: Sunday, December 13th, 2015
Published: Sunday, December 13th, 2015
Written by TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 13.12.2015 06:20PM
Hey everyone,

We are investigating issues with Jedi Covenant, and will be restarting the server shortly (~5 minutes). I will update you with any information as I get it.

Thanks!
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#3 Harbinger just got rolled back quite a bit.

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Category: Developer Forum Posts
Last Updated: Saturday, December 12th, 2015
Published: Saturday, December 12th, 2015
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 12.12.2015 04:26AM
The Harbinger is once again available!

Before the server was brought down, we confirmed that some players did experience a rollback. Unfortunately, there is no way for us to restore the progress that was lost during that time period. We are looking into procedures to avoid this from happening in the future. We apologize for any inconvenience this has caused.

Thanks everyone for your patience.

-eric
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#2 Harbinger just got rolled back quite a bit.

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Category: Developer Forum Posts
Last Updated: Saturday, December 12th, 2015
Published: Saturday, December 12th, 2015
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 12.12.2015 03:31AM
Hey folks,

We are keeping the Harbinger server down as we are continuing to look into what is going on with tonight's issues. I don't have an ETA at this time, but I will keep passing on info as I have it.

-eric
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#4 Item Stack Resale Exploit

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Category: Developer Forum Posts
Last Updated: Friday, December 11th, 2015
Published: Friday, December 11th, 2015
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 11.12.2015 05:15PM
Hey folks,

One of the thing we have seen a lot of questions and comments about is what we are doing about accounts which have actively participated in helping exploiters to launder their ill-gotten gains. We are actively investigating these accounts, and we are doing so just as vigorously as the exploiters themselves. In situations that we have found players not only exploited, but are then trying to hide their actions through laundering, we are increasing the severity of the action we take against them. You can see examples of the action we are taking in my previous post.

We can see that in many of these cases, accounts have not only intentionally laundered credits through their guilds and friends, but that they have sent credits and items randomly to other accounts in an attempt to throw off our data. If you received credits or items through trade or in-game mail, and you feel that they were sent to you from someone who likely exploited, leave the items/credits alone. Dont try to return them or send them to other accounts.

Additionally, feel free to PM me your information:
Character name and server
What you received

For users that we can identify as being unintentional recipients, they will have the items/credits stripped, it is unlikely further action will be taken.

Thanks everyone.

-eric
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#2 Harbinger Log In Issue

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Category: Developer Forum Posts
Last Updated: Friday, December 11th, 2015
Published: Friday, December 11th, 2015
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 11.12.2015 04:37PM
Login issues are now resolved. If you have any issues getting on to the Harbinger please try closing and reopening your client. Thanks everyone.

-eric
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#3 Item Stack Resale Exploit

Details
Category: Developer Forum Posts
Last Updated: Friday, December 11th, 2015
Published: Friday, December 11th, 2015
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 11.12.2015 01:56PM
Hey folks,

Here is another update on the exploit, and the action we have taken. We are continuing to investigate accounts and action is on-going. Here are the actions we have taken against accounts:
  • Suspension time, up to and including a permanent ban (more than 500 accounts have been permanently banned so far)
  • Removal of all Credits
  • Removal of all Currencies
  • Removal of all items which could be gotten from the exploit, including recurring Event Currencies and Companion gifts
  • Resetting of all Companion Influence to 0
  • Resetting progress of all Alliance Commanders to 0
The nature of this exploit is that players could use it to gain a wide array of things. This includes anything from credits, to event currency, to Companion affection via Rank 6 gifts. We are working to ensure that the action we take against player is fair, but makes it clear that use of exploits will not be tolerated.

We have seen quite a few comments and questions about accounts which have participated in laundering ill-gotten items and credits around. I will have an update on this later today. Thanks everyone.

-eric
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