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#6 And no conquest reward .... AGAIN and AGAIN ...

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Category: Developer Forum Posts
Last Updated: Thursday, December 21st, 2017
Published: Thursday, December 21st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 21.12.2017 09:38AM
Quote:
Originally Posted by OneHit View Post
Except this is false. Because my toons never went anywhere except all over this game earning the conquest points required. But still only one toon out of all my toons received its reward. You are making false statements!
Apologies if that is the case. If you should have received the rewards on a character and you haven't submit a ticket. CS can verify what rewards should be granted and get them to you! The automated process was meant as a means to get rewards out to the majority of characters/players who had earned them, but it is entirely possible people were missed. Please reach out to support if you feel that is the case.

-eric
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So about PvP hacking...

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Category: Developer Forum Posts
Last Updated: Thursday, December 21st, 2017
Published: Thursday, December 21st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 21.12.2017 09:05AM
Quote:
Originally Posted by TrooperRCH View Post
Voidstar is especially bad with people getting through the barrier before a match begins, and heading to the doors before they close. Literally 0 chance to beat a team when someone does that.

Among the other exploits, any word from Bioware on when they will be addressing these hacks? Or are these not hacks, but "features"?
As some others in the thread have mentioned, there are a few steps you can take when you see something like this.
  • Report them! Always report the individual, as close to the time of their cheating as possible. Include any details you can as well. Having a record of when this happened makes it easier for us verify and take action.
  • If you want some extra diligence, send a PM to myself and/or Keith with the information.
Our team has regular reviews of hacking/cheating claims so they should be good via reporting. Letting Keith or I know allows us to escalate to ensure that information is captured in our investigations.

Thanks!

-eric
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#5 And no conquest reward .... AGAIN and AGAIN ...

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Category: Developer Forum Posts
Last Updated: Wednesday, December 20th, 2017
Published: Wednesday, December 20th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 20.12.2017 12:50PM
Hey folks,

Ok, it looks like the Conquest rewards have gone out as intended! Let me explain a little bit about exactly how it worked.
  • If your Guild won a Conquest previously and did not get rewards, every member of that Guild today will now have been granted those rewards. This does mean it is possible that someone who did not participate when the Guild won will get the rewards today.
  • If you were in a Guild when it won the Conquest, but have since left that Guild or moved to a different one, it is possible you still have not received your reward. If that is the case, please file a new ticket. CS will verify and get you the rewards.
  • We are getting reports that although the rewards have been issued, the normal CXP that comes with them is not there. Unfortunately that is not something we can address right now, so you will just have rely on double XP to get that back quickly. If we need to run this automated process in the future, we will try to get that addressed.

Thank you all for your patience with Conquest rewards, we know this has been one bumpy road. The team is actively working on redoing Conquest "under the hood" so we can stop this from happening. Once I have more updates on that I will pass it on.

-eric
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#4 And no conquest reward .... AGAIN and AGAIN ...

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Category: Developer Forum Posts
Last Updated: Wednesday, December 20th, 2017
Published: Wednesday, December 20th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 20.12.2017 09:12AM
Hey folks,

With today's maintenance, the two weeks of rewards that were missing (from late November into December) should now have been granted their rewards. Let me know if you notice that is not the case.

Thanks everyone!

-eric
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#2 SWTOR Live Stream today December 20th!

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Category: Developer Forum Posts
Last Updated: Wednesday, December 20th, 2017
Published: Wednesday, December 20th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 20.12.2017 08:33AM
Quote:
Originally Posted by Tsillah View Post
Hey Eric, maybe if you give out some of those NVIDIA codes you might double the viewers
Hmmmm, I can't give away codes as that is specifically NVidia's promotion (and I don't have the codes). But... let me see if I can secure one of those mounts or so to giveaway during the stream. I'll see what I can do.

-eric
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SWTOR Live Stream today December 20th!

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Category: Developer Forum Posts
Last Updated: Wednesday, December 20th, 2017
Published: Wednesday, December 20th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 20.12.2017 08:05AM
Correct, there will be a stream today at 4PM Central (2PM Pacific) in honor of our 6th anniversary! The stream will likely be just me playing through some stuff (lifeday, new Warzone, etc) and giving away prizes.

It is meant to just be a chill stream where you can win some stuff, nothing crazy!

-eric
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Maintenance: December 20th, 2017

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Category: Developer Forum Posts
Last Updated: Tuesday, December 19th, 2017
Published: Tuesday, December 19th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 19.12.2017 04:44PM
Hey everyone!

We will be taking the servers offline on Wednesday, December 20th for some back-end maintenance. The website will also be unavailable during this time.

Details:
DATE: 20 December 2017
TIME: 6:00AM - 8:00AM PST (1400 - 1600 GMT)
VERSION: N/A

Thank you for your patience as we maintain Star Wars: The Old Republic!

-eric

PS - While we are having downtime we are going to try to issue the missed Conquest rewards from previous weeks.
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#3 Eyes

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Category: Developer Forum Posts
Last Updated: Tuesday, December 19th, 2017
Published: Tuesday, December 19th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 19.12.2017 03:03PM
Hey folks,

There have been quite a few questions about what has been going on with eyes in SWTOR the past few updates. There are actually a few things going on and so here are some insights from our Senior Character Artist.

Quote:
A while back a change was made to our game engine that affected how reflections work on a global scale. As youre likely aware, this caused eyes to accept too much reflection, creating a glass look (sparkly eyes). This was not a simple fix for the eyes as it wasnt actually the art of the eyes themselves causing the issue. To adjust how the reflections looked I had to re-author all of their textures. Since I had to spend time fixing the eyes anyway I saw an opportunity to improve our system to allow for a larger variety of colors moving forward. These changes give us a lot more flexibility in creating more unique looking eyes such as closely achieving eyes with more depth and color variation similar to Vaylins or Arcanns.

We fully understand the attachment to a characters eyes! There is a lot of thought put into our characters and the last thing we would want is for anyone to feel like we have taken something from them.

Now, regarding the dark brown eyes, we matched the colors to what we had as reference for pre-5.6. However, I recognize that some colors appeared darker than they actually were due to the amount of reflection that was in the eyes (the more reflection there is, the darker the colors become as it overwrites color information with environment reflection). We will choose one of the browns to darken to more closely match the dark brown option players had previously. In addition, we are double checking colors to make sure there arent any that are too far off from their original hue, if we find any that still need a slight hue tweak I will be making those adjustments. Though at this point they should be subtle, i.e., if something feels slightly too green or is not glowy / bright enough.

I would appreciate feedback on which brown should be darkened to help inform that decision. I would also like to invite your input on what new colors you would like to see in game. We will draw from your suggestions and see what we can do to make more options available.
-eric
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#3 And no conquest reward .... AGAIN and AGAIN ...

Details
Category: Developer Forum Posts
Last Updated: Monday, December 18th, 2017
Published: Monday, December 18th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 18.12.2017 01:54PM
Hey folks,

Quick update. We have a solution ready to go to get everyone their rewards. Right now our plan is that we will push the "reward button" sometime Wednesday morning. Note that we will likely have to restart all game servers to make this happen. I will let everyone know exact timing once we lock it in.

Thank you for your patience!

-eric
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