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#2 Where are the May 4th Pets?

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Category: Developer Forum Posts
Last Updated: Wednesday, May 10th, 2017
Published: Wednesday, May 10th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 10.05.2017 02:40PM
Hey folks,

Ok, I have a few updates! The reason that the droids weren't granted yesterday is the database issues we experienced coming off of the morning's maintenance. I apologize for not messaging that yesterday as I didn't realize it had been pushed out.

However, because of this we extended the login deadline by one day, to include yesterday 5/9 as well. Lastly, we just finished granting all eligible accounts their droid! Login and you should have a droid waiting for you. If you are currently logged in, you may need to relog for it to show up.

Thanks everyone.

-eric
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#9 Att BW - Harbinger - items vanishing from CXP boxes, GTN, Invents, Cartel martket.

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Category: Developer Forum Posts
Last Updated: Tuesday, May 9th, 2017
Published: Tuesday, May 9th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 09.05.2017 08:34PM
Harbinger is once again available!

As I stated in a prior post, it is likely that most of you are not affected by the issues we experienced. Here is the primary scenario where you could be missing an item: If you had an item disappear from your inventory, character sheet, etc. and you then placed an item over top of it. Ex: You equipped a weapon, it disappeared, and you then put another weapon in that slot. In that situation it is possible you are missing one, or both of those items.

We are going to be pulling data on what items are missing from what characters in an effort to get those items back to you. This will not happen tonight, but I will post a status update on this tomorrow. You will not need to submit a CS ticket to resolve the issue.

Thank you all for your patience as we worked through this tonight, now get in there and play!

-eric
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#7 Att BW - Harbinger - items vanishing from CXP boxes, GTN, Invents, Cartel martket.

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Category: Developer Forum Posts
Last Updated: Tuesday, May 9th, 2017
Published: Tuesday, May 9th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 09.05.2017 07:40PM
Quote:
Originally Posted by CharlesCupid View Post
Do they work through the night? Or are we not playing tonight? I only get to play at night
The team is still here working on getting everything resolved. We won't leave you hangin'!

ETA update - We are still working on getting Harbinger to be available for our own testing, there are some other issues getting in the way. We're working through them now. More info to follow. Thank you everyone for your patience!

-eric
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#6 Att BW - Harbinger - items vanishing from CXP boxes, GTN, Invents, Cartel martket.

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Category: Developer Forum Posts
Last Updated: Tuesday, May 9th, 2017
Published: Tuesday, May 9th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 09.05.2017 06:44PM
Hey folks!

We have implemented the potential fix onto Harbinger and are moving into the verification / testing step. At this point, assuming all goes well, we are looking at 60 minutes or less to be live. Hopefully on the lower end of that ETA but we'll see. I will pass on any additional information as I have it.

-eric
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#5 Att BW - Harbinger - items vanishing from CXP boxes, GTN, Invents, Cartel martket.

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Category: Developer Forum Posts
Last Updated: Tuesday, May 9th, 2017
Published: Tuesday, May 9th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 09.05.2017 05:21PM
Alright, got a few updates!

What happened? During maintenance today we did extensive back-end database maintenance to the Harbinger. These issues are a side-effect from that maintenance.

How much longer? We have isolated a fix for the issue and are working on it as I type this. We estimate about an hour from now to get the fix implemented. Then at that point we will need to verify the fix, etc. So we are a looking at more than an hour still, but we are well on the path to getting it resolved.

What will happen to my characters? If you haven't logged in since today's maintenance, there will be no impact at all. If you did login today, it is still likely that you will not be impacted (there is no rollback). There are some circumstances which could cause you to be missing an item or two once we are live again. We are isolating the impacted characters and what items are missing so we can restore them. Our goal is to have that happen without the need for you to contact CS. I will update you once I have more information.

TLDR - We are looking at an ETA of over an hour still and there shouldn't be impact to most characters. More to come!

Thanks everyone.

-eric
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#4 Att BW - Harbinger - items vanishing from CXP boxes, GTN, Invents, Cartel martket.

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Category: Developer Forum Posts
Last Updated: Tuesday, May 9th, 2017
Published: Tuesday, May 9th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 09.05.2017 04:34PM
Alright folks, we have isolated the cause of the Harbinger issues and are working through them now. I still don't have an ETA but we are definitely getting closer.

I will pass on more updates as I have them.

-eric
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#3 Att BW - Harbinger - items vanishing from CXP boxes, GTN, Invents, Cartel martket.

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Category: Developer Forum Posts
Last Updated: Tuesday, May 9th, 2017
Published: Tuesday, May 9th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 09.05.2017 03:45PM
Hey folks,

We are still looking into exactly what is going on and so currently I do not have an ETA to provide. We know that there is some concern about whether there will be a rollback and if so, how much of one. Right now we are still investigating what the impact will be. I will pass on any additional information as I have it.

Just a reminder, this is only impacting the Harbinger so if you are playing on any other servers this issue will have no effect on you.

Thanks everyone.

-eric
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#2 Maintenance: May 9th, 2017

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Category: Developer Forum Posts
Last Updated: Tuesday, May 9th, 2017
Published: Tuesday, May 9th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 09.05.2017 09:53AM
All SWTOR servers are once again available!

As a note, character transfers are still down as we work through an issue, but the game servers are live.

-eric
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