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#2 Cartel Market Pass Compensation

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Category: Developer Forum Posts
Last Updated: Friday, October 28th, 2016
Published: Friday, October 28th, 2016
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 28.10.2016 07:41AM
Quote:
Originally Posted by Kyrrant View Post
Is there going to be any replacement for these passes? Because if not, your statement from the Livestream of "nothing is changing for Preferred" is pretty clearly outright wrong.
Apologies for any confusion in my answer. What I meant is that the normal access that they get as being a Preferred member is not changing. I was not including what they could access by spending additional money (or credits from the GTN), just their standard access.

To answer your question, as we said in the other post we are exploring possible options but I have nothing more on that right now.
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Commendation Conversions in Eternal Throne

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Category: Developer Forum Posts
Last Updated: Friday, October 28th, 2016
Published: Friday, October 28th, 2016
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 28.10.2016 07:30AM
Hey folks,

As we have discussed previously, Warzone Commendations and Commendation Crystals are being removed from the game with Knights of the Eternal Throne. Our intention is that all of these currencies will be converted into credits on 11/29 when early access starts. Here are the conversion rates for each currency:

1 Warzone Commendation = 50 Credits
1 Common Crystal = 500 credits
1 Glowing Crystal = 1,000 credits
1 Radiant Crystal = 1,500 credits

Upon logging in on 11/29 each of these currencies will be completely removed from the game and the appropriate credits will have been granted to each character on your account. Note that there is a 2 million credit per character limit on this conversion. Please check the conversion table above, if you would earn more than 2 million credits on a character, we recommend that you spend the appropriate currency before that time so that it is not lost. If you have any questions about this conversion, let us know.

Thanks everyone.

-eric
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Cartel Market Pass Compensation

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Category: Developer Forum Posts
Last Updated: Thursday, October 27th, 2016
Published: Thursday, October 27th, 2016
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 27.10.2016 04:00PM
Hey folks,

As we discussed in my previous post, the Cartel Market Access passes are all being removed from the game with Knights of the Eternal Throne early access on 11/29. One of the big questions that has come up from that announcement is what our compensation plans are for anyone who still has passes. Our plan is quite simple, for each pass that is present on an account as of 11/29 you will receive a 100% refund of Cartel Coins for the cost of the pass. Note that whether you directly purchased the pass from the Cartel Market or received it from another method such as the GTN, trade, etc. you will still receive the refunded Cartel Coins. As a reminder, here are the Cartel Coin costs for each of the passes which are being removed:
  • 240 CC - Weekly Pass: Flashpoints
  • 240 CC - Weekly Pass: Operations
  • 240 CC - Weekly Pass: Space Missions
  • 240 CC - Weekly Pass: Warzones
  • 4,320 CC - 180-Day Pass: Starfighter
  • 720 CC - 30-Day Pass: Starfighter
  • 240 CC - 7-Day Pass: Starfighter

Once Early Access launches on 11/29 all passes will be removed entirely from the game and players will see the Cartel Coins added to their account. It is important that any passes which are in Guild Banks are removed before this happens. If a pass is in a Guild Bank it will be deleted and no compensation will be provided.

Thanks everyone.

-eric
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Missing Senya Polearm

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Category: Developer Forum Posts
Last Updated: Thursday, October 27th, 2016
Published: Thursday, October 27th, 2016
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 27.10.2016 12:38PM
Quote:
Originally Posted by ScottishDrunk View Post
The one I got
out a pack
legit

is now gone...


sort yourself out bioware.
Hey Scottish,

We checked your account and what you are saying is correct. It appears there was an edge case where someone who had the saber legitimately could lose it. The team is working on restoring yours as I type this post. For anyone else who lost their legitimate Senya's saber in today's patch please contact CS and they can verify the source of where you received the saber, and restore it if needed.

-eric
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#6 Maintenance: 27 October 2016

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Category: Developer Forum Posts
Last Updated: Thursday, October 27th, 2016
Published: Thursday, October 27th, 2016
Written by TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 27.10.2016 11:51AM
Hey everyone!

I've seen a few posts wondering where their replacement Nathema Zealot set is. The set will have been mailed to the character that originally unlocked the set in Collections (most likely the one you purchased it on).

-Tait
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#4 Maintenance: 27 October 2016

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Category: Developer Forum Posts
Last Updated: Thursday, October 27th, 2016
Published: Thursday, October 27th, 2016
Written by TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 27.10.2016 09:26AM
Quote:
Originally Posted by dr_mike View Post
Please double check that for us. Launcher says 9am PDT, not CDT. 9AM CDT has already passed.

9AM PDT would be 37 minutes from my posting.
Yep! It's 11AM CDT. I was already doing the launcher messaging conversion in my head when I typed it out!
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#3 Maintenance: 27 October 2016

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Category: Developer Forum Posts
Last Updated: Thursday, October 27th, 2016
Published: Thursday, October 27th, 2016
Written by TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 27.10.2016 09:08AM
Hey everyone,

We are going to be performing the Maintenance at 9AM CDT (5PM BST), and we don't expect it to last longer than two hours.

-Tait
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Uprisings Overview Livestream

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Category: Developer Forum Posts
Last Updated: Wednesday, October 26th, 2016
Published: Wednesday, October 26th, 2016
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 26.10.2016 05:27PM
Hey folks,

Tomorrow will be our overview of Uprisings, new 4-player content coming in Eternal Throne! Tune in at 4pm Central (2PM Pacific / 10PM BST) on our twitch channel. Here are the details:

When: Thursday, October 27th
When: 4pm Central (2PM Pacific / 10PM BST)
Where: https://www.twitch.tv/swtor

Ben, Charles, and I will see you there!

-eric
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#2 Maintenance: 27 October 2016

Details
Category: Developer Forum Posts
Last Updated: Wednesday, October 26th, 2016
Published: Wednesday, October 26th, 2016
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 26.10.2016 04:05PM
Hey folks,

We discovered an issue following Game Update 4.7.3 where players who had the Nathema Zealot set were no longer able to unlock it in Collections. There was also an unintended side effect, anyone who should have had the Nathema Zealot Set in collections was able to unlock Senyas Lightsaber Pike even if they never had the weapon. With our upcoming maintenance we will be addressing the both issues, but there are a few different situations someone could be in. Here are the various scenarios and the impact on you:

I had the Nathema Zealot set unlocked in Collections:
We will be refunding you the Cartel Coins from the unlock. We will also give you another full set of the armor in case you deleted the old one after unlocking it.

After the Collections unlock was bugged in 4.7.3, I re-equipped the item and unlocked it in Collections again:
Your new collection unlock will remain in place, we will just refund you for the original unlock so you havent been double charged.

I pulled down Senyas Lightsaber Pike, what will happen to it:
Since this was unintended, we will be removing the Pike from anyone who received it through this method. If you happen to have placed any mods inside of the weapon you will receive those back as well.

I pulled down Senyas Lightsaber Pike and also unlocked it in Collections:
We will be removing the Pike and Collections unlock from you since this was unintended. We will work to refund the CC you spent on the Collections unlock ASAP (it may not be tomorrow).

I received Senyas Lightsaber Pike normally:
There will not be any effect on you. We can determine who received a Pike from the bug vs someone who got it normally.

That should cover all of the scenarios but if there is one I missed, feel free to ask about it. Thanks everyone.

-eric

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Maintenance: 27 October 2016

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Category: Developer Forum Posts
Last Updated: Wednesday, October 26th, 2016
Published: Wednesday, October 26th, 2016
Written by TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 26.10.2016 03:13PM
Hey everyone!

We will be taking the servers offline in order to apply Patch 4.7.3a tomorrow, October 27th. Right now, I am not able to provide a specific time, but wanted to post so you were aware that it was coming. I will provide at least an hour notice before we take the servers down.

Details:
DATE: 27 October 2016
TIME: TBD
VERSION: 4.7.3a

Thank you for your patience as we maintain Star Wars™: The Old Republic™!
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#2 Loss of Nathema Zealot Set

Details
Category: Developer Forum Posts
Last Updated: Wednesday, October 26th, 2016
Published: Wednesday, October 26th, 2016
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 26.10.2016 07:35AM
Quote:
Originally Posted by Asmodesu View Post
What about those of us who had unlocked it for a character, then deleted the items since they were bound and then unlocked in our collections?
I don't hang onto items that shouldn't need to, they take up too much cargo hold space, I purchased the set, bound it to a character so it unlocked it in collections (that character uses it in outfit 1 slots) then deleted the inventory items, what do I do to get it to unlock in collections for that character again since it's stamped to an outfit slot, not equipped as clothing so I cannot "unequip" it? or will someone from customer service make sure it unlocks again? we're talking a 20 USD purchase of cartel coins here (convert that to AUD for how much it actually cost me to buy enough cc to purchase the outfit), this is not acceptable.

I'm sure I'm not the only one that doesn't keep every item piece once it is unlocked properly in collections and almost 2 weeks have passed since unlocking it which is the only reason I bring it up here.
We will make sure that after we implement the fix, that your collection will work properly again. Either by granting you a full set along with a refund for the collection unlock, or by simply fixing the unlock itself. Once I have more information I will pass it on.

-eric
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