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Bioware Developer Forum Posts

Devs gone silent????

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Category: Developer Forum Posts
Published: Thursday, August 3rd, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 03.08.2017 02:05PM
Quote:
Originally Posted by avenger_online View Post
This week we were meant to be finding out class changes in 5.4 and s8 rewards and it's almost Friday and the devs are just silent. It was June where you said the s8 rewards would be announced in a few weeks and it's been 2 months and still nothing. So much for increased communication.
On both of those topics my goal is to either get you the information this week, or at least an update on timing. I am still hopeful to start getting you Class changes this week, and that the S8 blog will go live.

If either turns out to not be the case I will let you know tomorrow! These have taken a little longer than expected but I am trying to keep you apprised each step of the way.

-eric
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#2 Server Merge Discussion Thread

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Category: Developer Forum Posts
Published: Wednesday, August 2nd, 2017
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 02.08.2017 03:51PM
Quote:
Originally Posted by actkiyomur View Post
Hello Keith. I think i might have some answers for you guys.

I am guild master of a guild on a "deserted" french server (not the worst, but still), Battle Meditation. We are a medium sized guild (35~40 accounts currently) and we are on Battle Meditation since the beginning of the game.

Earlier this year, i had a big discussion with the members of my guild to ask them if they were ok to transfer on Red Eclipse so we could enjoy having people to play with at any time of the day/night. On Battle Meditation it is very hard to run flashpoints or warzones with group finder during the day if we are not enough in the guild. Even between 21:00 and 0:00 there is only one warzone running at a time...

Most guild members didnt want to transfer for several reasons :
-they didnt want to lose the nicknames they have since 2011 on their favorite toons (and no, adding accents on names is not a good solution for most of us)
-we didnt want to lose our guild flagship (we worked very hard to complete it) and our guild stronghold
-we didnt want to have to decorate our strongholds all over again
-we didnt want to leave all our members who left the game behind, because they can still come back (it happened many times) and i dont want them to find an empty guild when they return

Hope this will help you understand why, and that you can find a good solution to our problems.
For the specific Guild issues youve raised, we would need to ensure the entire Guild, their Flagship/decorations, Bank/Tabs/items, and Stronghold/decorations remain 100% intact. The goal would be for the Guild members to notice absolutely nothing different and this means any returning players would still be in your guild unless you specifically removed them. Bottom line for your Guild would be making sure we protect all your hard work.

The losing of character names is one of the key points we are still discussing. We know theres a variety of issues to resolve including, but not limited to, name collisions, establishing a priority system, purging of old names beforehand, and players attempting to reserve names. We all have character names we want to preserve, so this is a key factor in the overall decision.

-Keith--
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#7 "Launcher is being updated. Please wait"

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Category: Developer Forum Posts
Published: Wednesday, August 2nd, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 02.08.2017 01:03PM
Quote:
Originally Posted by Thraxantulus View Post
I must have missed something before, but I tried the /reddit work-around again this morning and it worked. I'm in game, no problem. Not sure how long before the work-around is broken, but it should help some of us, at least.
Hey folks,

Thank you to everyone who sent us logs overnight, it has been very helpful for the team. It appears that in the vast majority of cases, it is users who are currently using Windows Vista or XP. In either case, we are investigating possible solutions to allow you to get the certs that you need.

Many of you are mentioning the "reddit work-around," this may be a stop-gap solution for now but do know that once the certificate expires on the old launcher you will be unable to play. Again, we are working on a more permanent solution but I wanted to make sure you aware of the impact of the work-around.

More updates as I have them.

-eric
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#12 Discussion Topic: Game Update 5.4 and the Next Roadmap

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Category: Developer Forum Posts
Published: Wednesday, August 2nd, 2017
Written by KeithKanneg
Originally Posted by KeithKanneg ( Original Post ) | 02.08.2017 09:45AM
Quote:
Originally Posted by santafaye View Post
hey keith i had a suggestion is it at all possible to get a cross fashion companion customize vendor on the fleets seeing how alot of our companions are now cross fashion .rock on my friends
Will see what we can do about it!

Keith---
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#6 "Launcher is being updated. Please wait"

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Category: Developer Forum Posts
Published: Tuesday, August 1st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 01.08.2017 04:44PM
Hey folks,

We suspect that some of you who are still unable to get into the launcher are dealing with a Windows Certificate issue. We are looking into possible solutions for those of you who are having that issue, especially on older OS such as XP and Vista.

I will pass on more information as I have it.

-eric
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#5 "Launcher is being updated. Please wait"

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Category: Developer Forum Posts
Published: Tuesday, August 1st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 01.08.2017 03:47PM
Hey folks,

I apologize for the silence today I didn't mean to leave you hanging! I talked with the team with all of the information you have put in the thread and there are a few steps we want to ensure you go through. If you are experiencing this issue and you are running the game on WinXP, there may be a separate issue. The team is looking into that now.

If after doing the above you are still not working, please run the launcher.diag.exe file located in your SWTOR directory. You can send the logs to communitysupport@swtor.com.

Thanks everyone.

-eric
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#4 "Launcher is being updated. Please wait"

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Category: Developer Forum Posts
Published: Tuesday, August 1st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 01.08.2017 09:44AM
Hey folks,

The launcher issue has been resolved. If you currently have the launcher open you will need to close it and reopen it to receive the new patch. This shouldn't take long and you will then be able to login normally.

Thank you again for your patience.

-eric
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#3 "Launcher is being updated. Please wait"

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Category: Developer Forum Posts
Published: Tuesday, August 1st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 01.08.2017 09:38AM
One other note. I know many of you are going into "troubleshoot" mode to try to get the issue resolved. Until we clear things up on our side there is nothing you can do to get through the launcher so hold tight! I will let you know when the issue is resolved and if there are any steps you need to take to get in.

-eric
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#2 "Launcher is being updated. Please wait"

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Category: Developer Forum Posts
Published: Tuesday, August 1st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 01.08.2017 09:37AM
Quote:
Originally Posted by cadencepulse View Post
Do you mean soon -- or soon ?
It looks like a soon turned into a soon. The team is getting closer to having the launcher patching resolved but it is still down at the moment. I don't have an ETA yet but I will let you know as soon as I have more information. I appreciate your patience!

-eric
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"Launcher is being updated. Please wait"

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Category: Developer Forum Posts
Published: Tuesday, August 1st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 01.08.2017 08:53AM
Quote:
Originally Posted by RoosterV View Post
I just spoke to a customer service person and they said that this is worldwide and everyone should wait 30 to 45 min for launcher to update. Can I get confirmation on this? It isn't updating very fast and there was no mention about it on the twitter.
We had a launcher patch which was deployed this morning. There was a small issue with the deployment that the team is working through right now. You should be able to get back in soon. I will pass on info as I have it.

-eric
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#3 List of Scheduled Maintenance - August

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Category: Developer Forum Posts
Published: Monday, July 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.07.2017 02:18PM
Quote: Originally Posted by ImmortalLowlife View Post
Hey Eric, any idea when we'll get more info about what content is confirmed for 5.4? Maybe a dev twitch stream like y'all used to do?
Keith's post here talks quite a bit about specifics in 5.4: http://www.swtor.com/community/showthread.php?t=928103. Aside from that, I would like to start posting the specific class changes that are coming sometime this week if I can. Same of S8 rewards.

-eric
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#2 List of Scheduled Maintenance - August

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Category: Developer Forum Posts
Published: Monday, July 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.07.2017 08:10AM
Although not a maintenance, something to be aware of is a launcher patch which will occur this week. On Tuesday at 9AM Central we are going to deploy a patch to the SWTOR launcher. This will have no downtime and no effect on gameplay. It just means the first time you login after 9AM Tuesday your launcher will update.

No patch notes or anything for it as there are no changes, just some back-end stuff for the launcher. Again, there is no downtime or gameplay impact.

-eric
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