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#6 Suspending Game Logins

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Category: Developer Forum Posts
Published: Friday, January 27th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 27.01.2017 10:18AM
Quote: Originally Posted by antiyoda View Post
Maybe a reward for those who reported instead of exploited?
Keith (my boss) and I were talking about this very thing. We certainly want to reward the good (not exploiting and reporting it) over the bad (exploiting). Maybe we can do something like this in the future!

I just imagine everyone waiting around for us to introduce an exploit so everyone can start spamming my inbox and CS with reports to get their reward lol.

-eric
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#5 Suspending Game Logins

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Category: Developer Forum Posts
Published: Friday, January 27th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 27.01.2017 09:59AM
Quote: Originally Posted by Talon_strikes View Post
Thanks for the update Eric. Will the cheaters be sanctioned for this? Or will there be a rollback?
Next steps are now that it is fixed, looking into if anyone abused it. I someone abused it, they exploited, and appropriate action will be taken against them. We might take their ill-gotten gains, but no rollbacks or anything like that.

As a side note, there were quite a few individuals who reported the issue very quickly to both myself, and to Customer Support. A special thanks to everyone who did! This always allows us to jump on addressing the issue as quickly as possible to stop it from becoming wide-spread.

-eric
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#4 Suspending Game Logins

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Category: Developer Forum Posts
Published: Friday, January 27th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 27.01.2017 09:47AM
Alright friends, let's talk about why we had the emergency maintenance. There was an issue that when someone in certain zones completed a Mission and hit the accept button to complete it, they would receive the rewards but the Mission wouldn't actually complete. This meant someone could infinitely hit the accept button over and over again and reap those rewards.

This created a bad situation for two reasons. First, it was extremely exploitable. Two, someone could get stuck where they couldn't progress because of their Mission not completing. For this reason we brought the servers down and started exploring if we could fix it live, without a patch (we can!).

We believe we can get this issue resolved and get the servers back online within about 45 minutes from the time of my post (hopefully sooner!). I will continue to pass on updates as I have them, thanks everyone.

-eric
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#3 Suspending Game Logins

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Category: Developer Forum Posts
Published: Friday, January 27th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 27.01.2017 09:24AM
We are expanding to bring all servers down. The current plan is that this will be a restart and not a full maintenance so they shouldn't be down for too long.

I will pass on more updates as I have them!

-eric
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#2 Suspending Game Logins

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Category: Developer Forum Posts
Published: Friday, January 27th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 27.01.2017 09:03AM
Quote:
Originally Posted by JattaGin View Post
Was just trying to log in two minutes ago but couldn't. Came here and saw Eric already posted a message. Glad it's not an error on my side. Curious what "issue" it could be.
I was trying to level my Agent and I kept running into other people. I just thought I would get some alone time on the server

Kidding of course(or am I!?!?), we'll talk about what is going on once we get through our investigation.

-eric
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Suspending Game Logins

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Category: Developer Forum Posts
Published: Friday, January 27th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 27.01.2017 08:56AM
Hey folks,

We are temporarily suspending logins on all SWTOR servers as we investigate an issue. During this period the Shadowlands will be unavailable. I will share more details and timing as I have them.

-eric
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January 26th Livestream Wrap-up

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Category: Developer Forum Posts
Published: Thursday, January 26th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 26.01.2017 04:48PM
Thank you everyone for tuning in! If you missed it, here is what we discussed.

On Tuesday we released Game Update 5.1 - Defend the Throne
  • Master Mode Chapters
  • 5 new Uprisings
  • Galactic Command Gearing Changes -- We know that the changes in 5.1 are just the start. We are looking into simplifying, making faster, and making more alt friendly the gearing in GC. We are also looking into making getting through Command Ranks faster.

Coming in April, Game Update 5.2 which will include
  • Brand new story arc on Iokath. The Empire and Republic are fighting over control of the planet and you, as the Alliance Commander will choose who to side with.
  • Two returning Companions: Quinn and Elara.
  • After completing Iokath's storyline, it opens up into a new daily area.
  • Coming with Iokath is the first boss of a new Operation. Each subsequent boss will be released in the future with the entire Op being completely released this year.
  • We are planning to have a PTS for 5.2 in the next few weeks. More details to follow.

-eric
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#2 Maintenance: 26 January 2017

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Category: Developer Forum Posts
Published: Thursday, January 26th, 2017
Written by TaitWatson
Originally Posted by TaitWatson ( Original Post ) | 26.01.2017 02:42PM
Hey everyone,

Apologies for the short notice, but we are going to start maintenance at 2:45PM CST (8:45PM GMT), and expect the servers to be available again around 3:30PM CST (9:30PM GMT).

Thanks!

-Tait
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January 26 - Producer Livestream

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Category: Developer Forum Posts
Published: Thursday, January 26th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 26.01.2017 01:20PM
Hey folks,

Today we will be hosting the next Producer Livestream. The current plan is to briefly recap what was released in GU 5.1 and then talk about the content coming with the next Update, GU 5.2 As a reminder this includes content such as story, returning companions, group content (like Operations), and more. Here is the info:

Thursday, 1/26
2PM Pacific, 4PM Central
www.twitch.tv/swtor

Thanks everyone, we will see you there.

-eric
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#2 January Livestream Plans

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Category: Developer Forum Posts
Published: Thursday, January 26th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 26.01.2017 01:05PM
Quote: Originally Posted by Exocor View Post
Im waiting for the stream-announcement... what time can we expect? 2 PM PST as always?
Since I had it mentioned in this thread I wasn't going to make a stand-alone thread, but you are definitely not the first person I have seen ask for it so let me get that together!

As a general reminder you can always get upcoming schedule information directly on our Twitch page as well.

-eric
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Sooo when are discounted server transfers ending (or will they be up indefinitely)?

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Category: Developer Forum Posts
Published: Thursday, January 26th, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 26.01.2017 01:02PM
Quote:
Originally Posted by Talon_strikes View Post
I thought they were going to end last week on Tuesday, but then I heard they were gonna be extended till this past Tuesday. I still see them up. I'd just like to know when they're going to be taken out.

Or, if by any chance they will be staying indefinitely? I'd prefer for them to stay.
Quote:
Originally Posted by Fygee View Post
Shhhh!!! They'll notice!
Thanks for the reminder Talon! We have gone ahead and lifted the sale price.

Kidding, I am kidding.

We are going to be leaving the discounted transfer costs as-is for the foreseeable future. I will be sure to give you all at least a week of notice if/when the price is going to go back up.

-eric
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