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#12 Game Update 5.4a

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Category: Developer Forum Posts
Last Updated: Thursday, August 31st, 2017
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 01:21PM
Quote: Originally Posted by Tsillah View Post
It's alright. Get the game fixed and keep posting here. I appreciate the fact that you are posting regularly in this thread more than anything else to be honest.
That I can do
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#11 Game Update 5.4a

Details
Category: Developer Forum Posts
Last Updated: Thursday, August 31st, 2017
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 01:14PM
Alright, fair consensus seems to stop doing codes. I hear you on them being shareable like the Cantina code is optimal, but it isn't how they work currently. With that in mind I am going to hold off on it. Again, I apologize if people felt slighted, I only meant it is as a fun downtime killer! I will be more sensitive to that in the future.

Again, we are actively moving towards a possible fix now. We then need to test it to ensure it corrected the issues of this morning. I will pass on updates as I have them.

-eric
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#10 Game Update 5.4a

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Category: Developer Forum Posts
Last Updated: Thursday, August 31st, 2017
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 01:05PM
First, make sure you have checked my most recent status update here.

Second, I apologize if the codes are rubbing people the wrong way. They are not meant to be any kind of compensation for downtime, or anything like that. Merely, we are all sitting here on the forums waiting for the issue to get resolved. In the past we have done something similar as a way for people get some bonus stuff for free while they wait. Everyone is not going to get them, but it could be a nice bonus if you do.

The first batch of 15 codes was not the "rain,' that was just the start. Normally I continually do posts like that the entire time we are down but I don't want to be pouring salt in the wound either. Tell me your feeling on this, do you want me to continue putting out codes while we are down? Or is it just making it worse?

-eric
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#9 Game Update 5.4a

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Category: Developer Forum Posts
Last Updated: Thursday, August 31st, 2017
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 12:54PM
Hey folks,

Quick update. The team has a possible fix for the issues that cropped up this morning. To get them in place for testing is going to take approximately 2 hours from now, and then we can begin running that patch through testing. It is likely that over the next 2 hours I won't have much in the way of updates until we get into testing. Should that change, I will let you know.

-eric
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#8 Game Update 5.4a

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Category: Developer Forum Posts
Last Updated: Thursday, August 31st, 2017
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 12:28PM
Quote: Originally Posted by darthscotty View Post
Time for the codes to Rain?
Rain is requested, rain is received. These are all unique codes (1 redeem per person), and I know there are concerns about bots. I am gonna put them into spoiler tags so that should there be bots (which I haven't seen evidence of, just fast people) they can't scrape them as easily.

Spoiler


Spoiler


Spoiler


Good luck!

-eric
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#7 Game Update 5.4a

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Category: Developer Forum Posts
Last Updated: Thursday, August 31st, 2017
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 11:56AM
Quote: Originally Posted by Vokon View Post
Hey Eric any news for us waiting to get our swtor fix for the day. I know you guys are working hard to fix this.
Nothing concrete yet! I know we have a few different things we are exploring. The issue is fairly complex and it seems to be affecting our BitRaider and SSN clients differently (although both have issues). This may be why some of you saw quick patches, or no patches at all. The team is still hard at work to determine what happened and how best to proceed forward.

I will pass on info as I have it, along with any kind of ETA when one becomes available. Thank you for your patience today.

-eric
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#6 Game Update 5.4a

Details
Category: Developer Forum Posts
Last Updated: Thursday, August 31st, 2017
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 11:11AM
Quote: Originally Posted by Rabenschwinge View Post
Well, that doesn't sound good. Wouldn't there be a way around it? Such as, delete all executable files, download the launcher it put in its original place? That way all the data files would be left untouched, and even if one has been modified and deviates from the expected version, only that one data file would have to be replaced.
I was just giving an example of why a rollback isn't as simple as it seems. No need to get concerned about re-downloading the game or anything. Our goal is to get things up as fast as possible with minimal impact to all of you (beyond the downtime).

-eric
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#5 Game Update 5.4a

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Category: Developer Forum Posts
Last Updated: Thursday, August 31st, 2017
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 10:47AM
Quote:
Originally Posted by DieAlteHexe View Post
So there WAS a client side patch? Well, don't know if this helps or not but many, many of us did not get it today. Despite 3 client restarts the launcher was its normal process to a login, no "initialising", none of the usual text for client patching.

FWIW, none of us saw the problems that folks are reporting.

I'm so confused.
Yeah, we are looking into similar reports on folks not getting a patch. Hoping to have more updates soon.

-eric
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#4 Game Update 5.4a

Details
Category: Developer Forum Posts
Last Updated: Thursday, August 31st, 2017
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 10:40AM
Quote:
Originally Posted by Armagius View Post
Hi Eric,

I hope you are aware that you are killing European prime time due to that? In all due respect, I try to figure out the posts and the language on this forum if SWOTR were unavailable during US prime time.

May I suggest a simple rollback and get back to testing? Its a sane and customer-friendly decision. Forcing the servers to stay down without knowing whats going on leads nowhere - except to anger of your fanbase.

Sincerely,

someone
Unfortunately, a rollback is not simple. It is not out of the realm of possibility, but it would have some pretty serious impact to some players. Including the need to redownload the entire game if they patched 5.4a. That would certainly not be optimal.

We aren't taking any options off the table, but first we need to understand what the issue is and the best way to address it. Our goal is to get the game back online as soon as possible.

-eric
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#3 Game Update 5.4a

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Category: Developer Forum Posts
Last Updated: Thursday, August 31st, 2017
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 10:21AM
Quote: Originally Posted by jagertharn View Post
Tawn Fauns for everyone right?
Real talk, when we have long downtime, we have a SWTOR national past-time here of giving away codes for things. I wouldn't dream of disappointing you in this endeavor. I wanna get a little more clarity on the situation and if it will be a while, the codes shall rain.

-eric
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#2 Game Update 5.4a

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Category: Developer Forum Posts
Last Updated: Thursday, August 31st, 2017
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 10:04AM
Hey folks,

The team is actively investigating what happened with 5.4a, obviously the issues prevalent in the patch are not good. We are going to remain down until we can figure out the issue and address it. My early expectation is that this will not be a quick process, but I do not currently have an ETA. I will keep you apprised of updates as I get them.

-eric
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Game Update 5.4a

Details
Category: Developer Forum Posts
Last Updated: Thursday, August 31st, 2017
Published: Thursday, August 31st, 2017
Written by EricMusco
Originally Posted by EricMusco ( Original Post ) | 31.08.2017 09:32AM
Hey folks,

As many of you are seeing already, there are some fairly serious issues that have cropped up with GU 5.4a this morning. We are bringing the servers down to investigate what is happening and we will need to do to address it. Hold tight. Updates to follow.

-eric
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